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TV Mucho

15K views 26 replies 9 participants last post by  UKMS  
#1 ·

What now for the previously happy customers?
 
#2 · (Edited)
When switching on my tv late this evening I got that message plus the option to continue watching with the same terms and conditions by switching to TeeVeeing which has taken over the Tvmucho services.

Steve
 
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#4 ·
This is the company that has taken over from Tvmucho:


Steve
 
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#3 ·
I've never used TVMucho but the new service looks very much like it.
Interestingly, the name of the parent company isn't consistent on the website and neither of the spellings appear on a Companies House search.
Still, if it works it works
 
#5 ·
I've never used TVMucho but the new service looks very much like it.
Interestingly, the name of the parent company isn't consistent on the website and neither of the spellings appear on a Companies House search.
Still, if it works it works
If it isn't a UK registered company then it wouldn't appear on the Companies House register.
 
#7 ·
I had the same request to log in or take the free viewing. I logged in and went to my account page and the original payment was still accepted with the same Expiry date. No problems at all.

Steve
 
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#9 ·
Another annually repeated story!
I remember reading such articles several years ago......

Steve
 
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#10 ·
It seems they have not honoured customers of TV Mucho in the switch. We paid subscritpion up to August 2024. TV Mucho stopped and we continually have a message when we switch on, saying we have 15 mins free and a count down clock. Then the logging on didn't work. It seems they are not honouring subscription payments already made to tv mucho: they want new money.
I had the same request to log in or take the free viewing. I logged in and went to my account page and the original payment was still accepted with the same Expiry date. No problems at all.

Steve
Steve, I was previously a fan of TV Mucho as you may recall from the previous TV Mucho threads.

Yes I expected it to work too. But it doesn't work. Having TVMucho I watched breakfast UK tv as a routine in the mornings on Mucho.
It worked as you say, clicking on the message , putting in word, but only for the first week or so. After that week, my password is no longer accepted / does not recognise my account: Since we paid TV Mucho until August 2024. They no longer provide us with a service or an alternative service. Seems the 'bot' only will direct one to start new accounts and not honour previous accounts.
 
#11 ·
All I can say in reply is that everything is working fine on my teeveeing app and states on the settings that I'm paid up to February 2024. Have you contacted them to resolve the problem?

Steve
 
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#12 ·
All I can say in reply is that everything is working fine on my teeveeing app and states on the settings that I'm paid up to February 2024. Have you contacted them to resolve the problem?

Steve
Maybe it's just us! But I have got bored with trying. We will find payment and subscription details and contact them, But basically life is too short for messing around. They could at least ensure old customers are sorted. Maybe they have bitten off more than they can chew.
 
#13 ·
I am in the US and have had nothing but problems with Teeveeing. My recordings buffer so frequently that it is impossible to watch. Complaints to the support team result in the same cut and paste reply, "development team is working to resolve the issue" but, they don't know what is causing it. I'll be discontinuing my subscription when it expires next month.

If anyone here has had a positive experience, I'd like to hear about it and what you are doing to prevent the buffering.
 
#14 ·
All buffering problems sorted here, I'm watching now and not had buffering for over a month.

Steve
 
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#16 ·
I live in Benidorm, Spain. I had buffering problems and contacted support who replied with the standard message that they were sorting it out.
All is ok now with no buffering at all.

Steve
 
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#17 ·
Thanks, Steve.

One of the replies I got from support was that others in the US were also having this issue.

I will try a VPN and see if that helps. I should not need one as their service includes VPN.
 
#18 ·
I don't use a VPN, I have teeveeing installed on my phone, galaxy tab and android tv box.

Steve
 
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#19 ·
I have tested my theory and found that a VPN worked to resolve the buffering. The ISP they use is located in France and could very well be the reason those of us in the US are experiencing the buffering.

I shared what I found with their support team and got this response:

Thank you for the effort. Yes, our team already considered suggesting the use of VPN however, we cannot suggest that to our users since it will cost them and it is not an option for other devices like Firesticks and Android TV.

We'll do our best to find the root cause of this issue and permanently resolved it. Hopefully, it will be soon.


Honestly, I don't understand this. They seem to know that a VPN would help, but didn't share that information with me after repeated complaints. A workaround should be offered so their clients have an option. Offering nothing will cost business.
 
#20 ·
I have tested my theory and found that a VPN worked to resolve the buffering. The ISP they use is located in France and could very well be the reason those of us in the US are experiencing the buffering.

I shared what I found with their support team and got this response:

Thank you for the effort. Yes, our team already considered suggesting the use of VPN however, we cannot suggest that to our users since it will cost them and it is not an option for other devices like Firesticks and Android TV.

We'll do our best to find the root cause of this issue and permanently resolved it. Hopefully, it will be soon.


Honestly, I don't understand this. They seem to know that a VPN would help, but didn't share that information with me after repeated complaints. A workaround should be offered so their clients have an option. Offering nothing will cost business.
I think you have been given the run around again as VPN can easily be installed on the Firestick. Not on Google cast though....
 
#22 ·
You will find your previous subscription cost is double, I have had problems since the new system came in, out of synch sound and picture, and constant buffering every 15 to 20 seconds (on a good day), I have done everything they requested to help resolve the issue, still not fixed, but they have offered me a free month, for an unwatchable system and they still do not know what the issue is and no communication from them for over a month, so I am currently looking for something else, possibly a vpn and directly to bbc ect, or the sat and freesat box route, which is still working where we are now living!
 
#24 · (Edited)
WOW! €19/month. That's outrageous. I discontinued my service in January. It really felt like nothing was being done to fix the issue. It has the appearance of being a bandwidth issue. But, I'm not a techie.

I experienced most of the buffering while watching my recordings. I tested VPN provided by my antispyware provider and found that it fixed the issue. Teeveeing does not require the use of a VPN as I believe they use it behind the scenes. But.......

If you'd like to try VPN to see if it fixes the issue, Windscribe offers a free trial.


There are some other providers I found, but I cannot comment on the quality of their service


I'm looking into IPTV (Internet Protocol TV). There are a number of folks that provide that service, but you'll need a few tech skills to get it to work.
 
#23 ·
I have just renewed my subscription to teeveeing for another year's excellent service. Yes, I had a few minor buffering problems at the start but were soon resolved and the subscription has increased but still worth the cost.

Steve
 
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