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ACS website login error

13K views 58 replies 14 participants last post by  ramprasath  
#1 ·
Hi

I don't know if this is part of ACS system update, but i am unable to login to ACS website...anyone else facing similar issue?

I am using the right password but i am getting the error as below:

:confused:

Incorrect member number or password, please try again.
 
#2 ·
As per the original email, the existing applicants must be able to view their application status....

System Shutdown Period

The ACS transition to the new digital system will involve a 4-day shutdown period from 9am Thursday, 22 June until 9am Monday, 26 June - Australian Eastern Standard Time.

The Skills Migration Application Form will be unavailable during the shutdown period.

Activities During the Shutdown Period

Applicants and agents will still be able to view the status of applications in progress but new applications will not be able to be submitted until the end of the shutdown period.

Impact on Existing Applications

Existing applications will continue to be completed within the normal assessment process.
 
#3 ·
There was issue in the morning for few hours, system was throwing error even for valid username and password combination.

After few hours it got resolved and same login was working fine.
 
#4 ·
Yes. I am able to login now.....no change in my "with assessor" status
 
#5 ·
Looks like the website is down again.... I am getting the below error:

When i click continue, i don't see anything....anyone else facing the issue?

Your username and password don't allow you to access this page

Continue to My ACS >>
 
#9 ·
I login this morning and the website said "Incorrect email or password" (I am sure my password is correct, so I think there was any issue with the new system).
I used the function "Reset password" and then I could login successfully.

However, new application, review and appeal system are still under maintenance, ACS said that they'll be back by 28/06/2017.
 
#13 ·
#14 ·
I was able to login successfully. Follow below steps

1. After reaching to online application, click "APPLY NOW"

2. If you have filed previously, click "Yes" to "DO YOU HAVE AN EXISTING ACS ACCOUNT OR HAVE YOU PREVIOUSLY STARTED AN APPLICATION?*

3. Once you click "yes", "Login" button will appear. Click on Login

4. It will take you to member login page, since you don't have member ID, Click "Reset Your Password" below "Member ID" box

5. Enter "Email ID" used for previous assesment in "Email Address" box and click "Submit"

6. You will get this msg "An email has been sent to you with instructions on how to reset your password. If you do not receive an email from us within 24 hours, or if you require assistance to reset your password, please call us on 02 9299 3666 or email member.services@acs.org.au for assistance."

7. Now go to your mailbox and look for email from ACS with subject line "Your new ACS Membership password" from ACS Membership

8. Click on "Change my password" link in the email body.

9. Enter your desired password in the "New Password" and "Confirm Password" box and then hit "Submit"

10. It will take your automatically to your ACS dashboard. In future you can use your email ID and password set now for login

Note: The New Application, Review and Appeal applications are currently being upgraded and temporarily unavailable. This functionality will be available by 28/06/17.

Let me know if you face any error
 
#15 ·
thank you kg189, i was able to reset my password and login to the new "dashboard"

I am also able to login using my email id now..
 
#16 ·
Despite ACS clearly writing In advance that their website will not be available from 22to 26june, some members have been relentlessly trying to login and posting on the forum the problems they are encountering in the process

I think All those who are able to login today, should be awarded 5 extra points by DIBP for this heroic task, as they have been able to beat the system

Cheers
 
#17 ·
some people clearly lack reading comprehension and yet poke their noses where it doesn't belong...

"Applicants and agents will still be able to view the status of applications in progress but new applications will not be able to be submitted until the end of the shutdown period"
 
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#18 ·
#19 ·
Hi AzuriVN,

I don't see any review option to lodge a review application.
Can you see this option as one of the Application Type??

I am also trying to lodge a review application but I do not see review option on my dashboard
 
#21 ·
Hi AzuriVN,

are you able to see the review option in your dashboard??
I will try tomorrow, but the question is, right now I don't see review option on my dashboard but as per your comments in this thread, you are able to see that option
 
#22 ·
Hi arvindjoshi,

Firstly, I login to ACS system, then I see this option on my dashboard but it's disable due to the maintenance (my assessment was completed on 28/04 but I am not satisfied with the result, so I am going to lodge a review application).

Note: I just checked this morning and ACS had increased their deadline from 28/06 to 29/06 :(
 
#23 ·
Hi AzuriVN,

Can you please share the screen shot of you dashboard.I want to see where the review option is showing.
Also,let me know if you are able to submit the review application. Would really appreciate.

Thanks in advance.
 
#25 ·
Hi AzuriVN,

I cannot se this option on my dashboard.

Before the ACS website upgrade. I was trying to apply for a review and a new ACS application id was generated. Then the ACS system went down for four days . After that I logged into the new website.
Right now it is considering my application as a new application. Not sure why??
If you see my dashboard , you will see the skills section is highlighted in YELLOW color while in your case it is ticked in GREEN color.Not sure why this is happening.Something is wrong with the system.
My ACS result came on 3-May and it was positive. My supervisor designation was wrong in one of the statutory declaration. So i want to correct it thats why i am lodging a revirew application.
 

Attachments

#26 ·
Hi AzuriVN

Anyways...keep me posted about the review application issue.
 
#29 ·
I don't think they will release any results before July 1. Depending on the changes in skilled list i think we should receive ACS updates by 7-July.

This is what VETASSESS(another agency similar to ACS) has on their website...

https://www.vetassess.com.au/skills-assessment-for-migration

**************************

1 July 2017 – Strategic Skills Lists Reforms

Following the visa reform changes announced by the Australian Government in April 2017, VETASSESS anticipates further changes on 1 July to the Short-term Skilled Occupation List (STSOL) and Medium and Long-term Strategic Skills List (MLTSSL). We recommend that you take this into consideration when lodging any new applications.

While VETASSESS continues to receive skills assessment applications, any new application for General Professional Occupations lodged from now will not be finalised before 1 July 2017.

Please be advised that the anticipation of changes to the occupation lists will not be considered a valid reason for urgency.

**************************
 
#30 ·
Hi AzuriVN,

Did you tried submitting a revirew application??
Any updates?

Thanks in advance
 
#32 ·
Hi AzuriVN,

I think they are not able to identify the root cause of the issue.
They need more time to analyse the issue. I have dropped them a mail asking for a extension to lodge a review application. As 60 days are completing on 2 July in my case.
They agreed on that. Lets wait for few more days.
 
#33 · (Edited)
My review duration would be expired today (29/06), I already asked them about this situation a few days ago.
They said that I would not be penalised for the system issue, and they would let me lodge a review application even if I am over the 60 days period, as it is not my fault :)
 
#34 ·
Same here...lets wait then...do let me know when you are able to submit the review application.
Lets wait till tomorrow.
 
#36 ·
Hi AzuriVN,

Any updates??
 
#37 ·
I have applied for assessment. It is still stuck with the assessor. Can I ask them to change the occupation code or shall I file new application. Suggestions.
 
#39 ·
Hi AzuriVN,

No man, still the review option is not available.
Just now I have dropped a mail to ACS team.
Waiting for their response now.
 
#40 ·
Hi AzuriVN,

One question, while uploading the documents for review application did you able to see the old documents that you had attached earlier in your first ACS skill assessment??

I am asking this because, In earlier ACS website, we were able to see the old docs.

Thanks in advance
 
#42 ·
Log in trouble in new system

I applied in May 2017 and got my assessment positive in June first week. However they did not consider my present employment, so I want to put review application

Now I cant access in new system. even when i try to resent password and I put my last email address then it says it is not a registered email address.

I dont know what to do. If anyone can help me.