ACS case officer wrote an email asking for missing documents which is already part of the documents submitted in my application. Even though statutory declaration is submitted with all details to meet ACS requirements, they are still asking for details like referees contact details, employment evidence etc. I replied back saying they are present in the attachments and even attached in my reply as a reference. But still they come back asking for the same. After querying again, I was told that, these requests are directly from the accessor who viewed my documents and if I am ok they will proceed with the available documents. Did anyone have similar experience? I am not sure about the way forward. Please can someone help? Thanks