15 working days from the time they receive the application (documents) at the decision making centre. So the time estimate does not include shipping.
Also it does need to be understood that the 15 days is a target based on historical data, it's not a guarantee. So don't turn it into an expectation of certainty
Also it does need to be understood that the 15 days is a target based on historical data, it's not a guarantee. So don't turn it into an expectation of certainty