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Having gone through the lengthy process of preparing the mass of supporting documents, completing the online VAF4A and my wife flying to China, we came to the final step of confirming and submitting the online application form VAF4A.

After the confirm, signature and submit steps, we completed the BRP location step and closed it only then to find that the next step, the schedule appointment button, had turned green and the wording had become "no appointment necessary".

This is obvioulsy not correct as the whole biometric recording process and the submission of the application form and appendix MUST take place in an application centre.

Can anyone explain what I can do to resolve this problem?
 
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