Oh so do I.
But these type of incidents fit in with what I have been saying about not understanding the rules and feeling a little browbeaten by it all.
We have had so much hassle from official (and unofficial) sources here.
For example, building licenses having to be re-applied for (with threats of fines) and paid for again because they went missing at the local council, electricity turned off because two departments failed to communicate with each other, a local verbal 'agreement' about rain water collection overriding council-approved building plans...
I could go on, but it gets depressing....
But it comes down to the fact that, while I will stand firm and say 'come back after making an appointment' and then check the caller out, my husband immediately thinks 'more hassle!' and pays up.
I quite understand...

Moving from the UK to the Czech Republic was one of the best things we did as living there prepared us for everything being an immigrant can throw at you.
Corrupt officials who did nothing or did things very slowly unless bribed, sour resentful people who tried to rip you off because 'all foreigners from the West are rich', greedy rapacious landlords, bent police, inefficient workmen, shoddy goods in shops, total ignorance of customer service....
Compared to all that, Spain has been a doddle.
A friend who had wanted for years to move to Prague finally did. Settled in her new apartment, she decided to make a pot of tea so went out for fresh milk, her first shopping expedition in her new home country.
When she got home and opened the carton it was sour.
CR in a snapshot.