Hi there,
Wondered if anybody had any direct experience of this company and the service they offer, particularly in regard to connecting a VOIP phone that is not one of theirs!!
Having some issues getting key compatibility questions answered, and that could mean an imminent house move is derailed, so any feedback very gratefully received,
BDP
We're using Telitec since april 2009. At the start we had massive performance issues, with high latency and low download rates. Partly unusable. After months of daily talks to their tech department they sorted it out with new hardware across their masts. (I guess their net just couldnt handle the amount of customers, they are routing everyone from Javea to Benidorm via Vergel). Since then it works fine. We're using the 1mbit/1mbit offer.
Low latency and more or less the offered speeds up and down. Nice support and quick installation. Even after the bumpy start I would go with them again, partly cause their offices are more or less next door a 4 minute drive away.
One point needs to be mentioned though. They struggle to cope with bad weather. Heavy winds and rain seem to have an impact on their infrastructure, especially the relay in Gata tends to go offline a lot under severe weather conditions. Up to now I can't understand why they do not prepare for those cases. During the last big "storms" we were offline for up to 2 days. Lots of trouble with lightning damage and power loss. But this doesnt happen all the time, it's spain after all

The last months are just perfect.
To sum it up: I am very happy with Telitec now, good performance and top people in the support.
Now to the VoIP phone. We're using Skype via an external Skype Phone that's just connected to the router. It works perfectly fine. Telitec doesnt allow P2P accross the board. They offer to open the important p2p ports during their offpeak hours (night until early morning) for a fee. With those ports blocked some applications might not work out of the box (talking some online games and similar applications) - but it only needs one call to the support and they open needed ports (without fee). So that should make any application or hardware work - it's a full internet access after all. We're using the connection for all kind of things: VoIP (phone and voice communication like skype, ventrillo and similar), video streams aka TV, chat, personal messaging, online gaming. I am running some applications via a VPN to the UK, Germany and the US - no problems as well.