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I have lived in France for six years now and opened the account with Credit Agricole when we bought the house. I have had a couple of problems in the past, mainly to do with systems, but I have ignored them and carried on.

However over the last two months, I have had three problems all caused by them, coupled with lack of co-operation between the various Credit Agricole regions, lack of flexibility, understanding and any common sense.

I have given them numerous chances to rectify their mistakes, act with a little urgency and generally give me a little customer service. Last Friday, I gave up.......enough is enough. So I decided to close the account as soon as my final direct debit is paid. I tried to look at my account this morning and they have blocked it !!!

So, the question is: Does anyone have any recommendations for my new account? It has to have a good on-line facility.

I'm not going to name and shame here as it is not in the spirit of this forum, <snip>

Thank you for listening...
 

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Banking in France is very much branch-based. A bank that is wonderful in one of their branches can be a major PITA when dealing with a different branch.
Cheers,
Bev
 

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As far as CA branches in different regions, they essentially function as different banks, although it's usually quite simple to move your account from one region to another (although it would be a new account with new carte bancaire). I personally have moved an account from CA in one region to CA in another without issues.

That's not to say that you won't encounter various glitches, nor that you don't have to go into the branch to do some things, such as change your address, sign to open new accounts etc. And of course 'know your customer' applies.
 
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