Hi Tom,
I am in San Francisco too and awaiting my visa also. I'm surprised to hear that Qantas will only deal with one Pet Transport company. I spoke with them and was under the impression that we could take care of the transportation of the dogs ourselves. We do not plan on using any company. So I would assume using any other company would be ok too. Who did you speak with at qantas? was it corporate? or did you speak with qantas cargo at SFO?
Mat