This happened to me, and it was my own fault. What I did is I paid, then I searched for an appointment time, found the one I wanted, got to the confirmation page, and thought I was done. I missed the big warning that said that I was not done. There was a final confirmation button (it just says "next") that I had not pressed. (I think the confusion comes from the fact that they tell you to print your page BEFORE you've completed the process, which is backwards.)
(The warning is a couple of pages before that one. It's step #3: "Once you have paid the fee you must click the 'Next' button to return to the 'Appointment booking summary' page where your appointment will be confirmed. If you do not complete this step your appointment will not be booked.")
What I had to do was go back to the IApply portal (https://apply.ukba.homeoffice.gov.uk/iapply.portal), log in again, and then it showed me that I had paid, but the "book appointment" button was still there. So I had to go in and book the appointment again.
Additionally, I had done it whilst my preferred appointment time was still reserved ... by myself. I had to wait about ten more minutes before my appointment time was visible again and I could get the time I wanted.
If you did book the time successfully, logging in at the above address will give you a link to the confirmation. If you didn't, it'll give you a link to book your appointment.
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