the site works fine, may be you should try to login (see what is preventing you from loading the site) and check your messages...
if you are sure nothing might be requested from you related to any government requests, then just ignore it

 

The Etrangers en France website works just fine for me.

 

Works for me too - I didn't know about the existence of that website,
I hope it actually makes things easier for all those people waiting, waiting, waiting for their visas & stuff

 

Indeed it is very useful, almost everything is doable from within the account... however sometimes technical errors occur !

 

I'm doing the admin for my wife's titre de séjour application. I have an EU passport, she does not. Have put all the info in, got a confirmation email regarding the application, to say that it's being checked/scrutinised. She got the same sort of email the other day. When I clicked on the link, it took me to a page which was directing her to apply for a student visa (not what she is actually applying for). I went to the prefecture yesterday, and they told me her application was missing a particular document. Went home, tried again, same problem. Asks what nationality she is, only gives European options (i.e. not relevant). There are definitely bugs in the system.

 

Asks what nationality she is, only gives European options (i.e. not relevant). There are definitely bugs in the system.

No experience with the online system, but if you're getting only European options in the nationality field, any chance you have inadvertently put in a request for an (optional) CDS for a European citizen rather than one for a "close family member" of an EU citizen? No idea what the technical difference is between the two, but the French can be sticklers for this kind of distinction.

 

I sincerely hope not! I'm going to head down to the prefecture again today, armed with a bag full of papers and docs. When I spoke to the fella there yesterday, and asked if there was anything else I needed to do, he just told me I was missing one thing. He understood our situation (I hope), and so I would've thought he'd mention that we'd applied for the wrong thing? All will be revealed later today, with a bit of luck.

 

I've seen some of this on various French government websites - and, to be fair, on other websites too.

I suggest trying different browsers. Some sites, even some pages, seem to like Mozilla / Firefox better than Chromium / Chrome, or vice versa. You may even find that one browser works for the start of a process, but then you get stuck, and have to switch to another browser to carry on.

If you're using a computer, try a phone or tablet. If you're using a phone or tablet, try a computer.

If you're using the latest version of your browser, try downgrading to an earlier version, or using an older computer. If you're using an older version, try to upgrade.

Another tip: visit your local library. They may have experience helping less web-savvy French folk carry out their own administrative tasks online. When applying for a driving license exchange a few years back, my other half got invaluable help from the library's computer center.

 

Clicking on a link in a mail only does open it in a browser. So, that make strictly no difference to copy paste it in your browser.

Just open a search engine and search the website by the name.