I am trying to help a neighbour.... get me!
She like myself and at least five other people I know, changed from Quantis internet to the new brilliant maovistar.
Everyone of us simply phoned, then sent an email, had a reply stating we would have our contracts CX and they would make arrangements to collect equipment.. simples and all done.
She phoned a few days ago, they want copies of her NIE certificate... ? I have asked them to explain why they need this, they didn't ask anyone else. All I get in reply is we need it. She cannot find a certificate she has a residency card with photo ID on but it expired a few years ago. She's legally resident as far as I am aware, pays taxes has a state healthcare Dr etc. and has lived here for twelve years
I sent them a copy of her NIE number as on the residencia card, they say that's not sufficient
Any ideas as to why they would want this and how easy is it to get another one?
Thanks in advance
Xx
She like myself and at least five other people I know, changed from Quantis internet to the new brilliant maovistar.
Everyone of us simply phoned, then sent an email, had a reply stating we would have our contracts CX and they would make arrangements to collect equipment.. simples and all done.
She phoned a few days ago, they want copies of her NIE certificate... ? I have asked them to explain why they need this, they didn't ask anyone else. All I get in reply is we need it. She cannot find a certificate she has a residency card with photo ID on but it expired a few years ago. She's legally resident as far as I am aware, pays taxes has a state healthcare Dr etc. and has lived here for twelve years
I sent them a copy of her NIE number as on the residencia card, they say that's not sufficient
Any ideas as to why they would want this and how easy is it to get another one?
Thanks in advance
Xx