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2 Posts
In May 2010 whilst living at a different address, I ordered an ADSL and Telephone Line from***************. I had expressly confirmed both verbally and in writing to******* that I did not want any dealings with Telefonica what so ever due to passed experiences. I was assured in writing from ************k that once the telephone line had been installed I would have no dealings with telefonica.
In March 2013 I ordered an ADSL and Telephone line from ************. I again stated my express wish of having no dealings with Telefonica.
********* sales representative failed to fully explain the FULL facts and relevent procedures prior to installation in March 2013 and I have been lumbered with a telefonica line and contiuously billed directly by Telefonica.
I complained in writing to ************* immediately and to date I have received nothing but “bully boy” tactics from ***********+ and I have been sent emails demanding monies for cancellation fee,s and they now tell me it is MY responsibility to cancel the line with Telefonica.
Their customer services department is atrocious beyond belief and they certainly have no idea of “customer relations”.
I would advise anyone to avoid ******* if you want a care free no hassle ADSL and Telephone system.
In March 2013 I ordered an ADSL and Telephone line from ************. I again stated my express wish of having no dealings with Telefonica.
********* sales representative failed to fully explain the FULL facts and relevent procedures prior to installation in March 2013 and I have been lumbered with a telefonica line and contiuously billed directly by Telefonica.
I complained in writing to ************* immediately and to date I have received nothing but “bully boy” tactics from ***********+ and I have been sent emails demanding monies for cancellation fee,s and they now tell me it is MY responsibility to cancel the line with Telefonica.
Their customer services department is atrocious beyond belief and they certainly have no idea of “customer relations”.
I would advise anyone to avoid ******* if you want a care free no hassle ADSL and Telephone system.