do a speed test and if you have a problem ring movistar 1004Hi,
Just a quick one, is anyone else having problems with their Movistar broadband. It seems very slow and does not want to connect to some websites.
Another thing you can try is to re set the router.I don't know which one they have give you but on the back should be a small hole which says reset.You get a paper clip just push it in the hole and it should reset your router.If no avail give them a ring and usually an engineer can sort it over the phone for you.Hope you get sorted.Regards.SB.Thanks. It does not want to connect to the speedtest sites. I will call them.
Isn't that a hard reset, as in lose all settings? You should not need to do that just power cycle it. Turn it off and on againAnother thing you can try is to re set the router.I don't know which one they have give you but on the back should be a small hole which says reset.You get a paper clip just push it in the hole and it should reset your router.If no avail give them a ring and usually an engineer can sort it over the phone for you.Hope you get sorted.Regards.SB.
First time I ever had a problem with my router when I rung Movistar the engineer told me to do a reset and hey it cured the problem.Not saying it will for the OP but hey you never know.Isn't that a hard reset, as in lose all settings? You should not need to do that just power cycle it. Turn it off and on again
I think a lot of them now hard code the username and password for the network and then enable/disable your access using the mac address. When they send you a router their system automatically adds the router's mac address to the allowed list, hence they aren't bothered if everybody knows what the standard username and password is. Virgin in the UK use this system.BT do it in the UK, I was horrified when my mother told me what the tech on the phone got her to do but it seems the ISPs can write the details into the firmware very easily now and just flash it before sending. The upside is the user can't break it, the downside is getting it working if they change their password :lol:
Check to see if your router is plugged into a little box on the wall that is marked PTR. It should be. If the box that you have is marked PCR then you will have this problem of your internet getting cut off when you receive a call. PTR's and PCR's are types of filters, and PCR's are incompatible with some ADSL connections.I have Movistar/Telefonica internet and also a landine. My speed is around 8.5 meg which is enough for what I need and is generally enough to watch TV.
However, if someone calls my landline, my internet goes off for a few minutes. I've called to report it but nothing ever seems to change.
Its the movistar router which you can not easily gain access to and it has its own tailored firmware by movistar.If you can't login via Telnet you're not going to be able to disable it. Have a google of the type of router to see if you can find out what the default is.
If you can't find out, the only option you have is flashing the router with different firmware, something like dd-wrt if it's compatible with your hardware.
Small update, movistar tried to charge me for month following our contract cancellation... While i notice Vodafones English support is getting better... Compared to movistar its damn excellent actually.I've been having serious problems with movistar, resulting in having no Internet for 2 months now!!! Basically there it's a strike going on....
.... And after seeing the way movistar treated me, their technicians and their competition i just expect the worst from them!