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I am a complainer, I am willing to pay good money for good service and when I don't get it I email the company concerned and then wait for the response.
I complained to Carrefour six weeks ago by email and each week I remind them that they have yet to reply to my original complaint... and I am still waiting.
Today I was in Spinneys and put over 1000 pounds worth of toys in my trolley ( I have to buy these for a children's Xmas party) the assistant at the toy department was helpful and she watched me load the trolley and go on to do the rest of my shopping. Shopping done I went to the checkout and all my groceries and a few toys were scanned and then there were toys without bar codes on, the checkout assistant told me to take them and pay for them at the toy department! I of course refused and he fetched his supervisor and I told her the same, she in turn fetched her supervisor and he told me" take the toys to the toy department and pay for them there".. so I told them to keep everything and walked out of the store, they lost over 2000 pounds worth of sales... now the thing is I cannot find an email address to complain to the general manager plus the head office
Is there such a thing as Trading Standards ( I know this isn't the place to complain about lack of service) or any other organisation that actually helps the consumer here to complain and to get a response?
Maiden
I complained to Carrefour six weeks ago by email and each week I remind them that they have yet to reply to my original complaint... and I am still waiting.
Today I was in Spinneys and put over 1000 pounds worth of toys in my trolley ( I have to buy these for a children's Xmas party) the assistant at the toy department was helpful and she watched me load the trolley and go on to do the rest of my shopping. Shopping done I went to the checkout and all my groceries and a few toys were scanned and then there were toys without bar codes on, the checkout assistant told me to take them and pay for them at the toy department! I of course refused and he fetched his supervisor and I told her the same, she in turn fetched her supervisor and he told me" take the toys to the toy department and pay for them there".. so I told them to keep everything and walked out of the store, they lost over 2000 pounds worth of sales... now the thing is I cannot find an email address to complain to the general manager plus the head office
Is there such a thing as Trading Standards ( I know this isn't the place to complain about lack of service) or any other organisation that actually helps the consumer here to complain and to get a response?
Maiden