Hi, I'm new to this forum and new to Spain having moved here a month ago. I wondered if anyone could help me with the following - I shipped a 17kg box from Thailand (where I used to live) to my property rental Agents office in Mojacar. I was told it would take 2 months. So I have tracked my box from Thailand using the tracking number the post office there gave me and I now know that the box arrived at Madrid Aiport on 13 May. I have done my research and apparently I should have received an Arrival letter (sent to my Agents address) telling me that the box had arrived and giving me an International Number to quote online. Unfortunately the Agents have not received any letter and if I put in the tracking number from Thailand online it does not recognise it, so I can't go any further down the process. I have tried to phone both the Customs at the Airport and the Post Office in Mojacar but no one speaks English or I am given options on the phone and their again in Spanish. I have contacted my Property Agent and they don't seem to be able to help, they just suggest contacting the Thai Post Office but I know they will only tell me that the box is in Spain and to contact the Spanish Authorities! As a last resort I phoned the British Embassy but they can't help me either. Please can someone point me in the right direction or give me some advice as to how I can get this package, other than going all the way to Madrid Airport? Many thanks.