I have discovered that Endesa have been charging me incorrectly and for the last TEN YEARS they have been charging me double my true electric consumption!
They have been "investigating" my official complaint for three months even though the bills clearly show what they have been doing. They are continuing to overcharge me and make no offer of compensation, in fact they just pass me from Department to Department whenever I call.
While they "investigate" I want to know how to change suppliers. Does anyone know how I can do this (My apartment is a small two bedroom one in Sitio de Calahonda, Mijas Costa, Spain and we have average electric usage.)
Has anyone actually done it and if so can they offer any advice or feedback on the porcess?
Thanks in advance
They have been "investigating" my official complaint for three months even though the bills clearly show what they have been doing. They are continuing to overcharge me and make no offer of compensation, in fact they just pass me from Department to Department whenever I call.
While they "investigate" I want to know how to change suppliers. Does anyone know how I can do this (My apartment is a small two bedroom one in Sitio de Calahonda, Mijas Costa, Spain and we have average electric usage.)
Has anyone actually done it and if so can they offer any advice or feedback on the porcess?
Thanks in advance