Thank you - it didn't make any sense to me either! The information we are being given is inconsistent, so it's difficult to know what to believe ...
I don't understand how the insurance company can say that they will NOT pay the IVA.
The cost is the cost INCLUDING any and all incurred taxes!
Thank you so much! That makes a little more sense to me now. We are NOT VAT registered however, so I guess in this situation they cannot ask us to pay it and will foot the bill themselves?Insurance companies ,whether in Spain or any other country , work under eu rules & cannot reclaim iva/vat paid to the repairing garage . (They are vat /iva exempt. ) BUT if you , the claimant , are iva/vat registered they will ask (normally ) you to pay the iva/vat part of the claim as you can then reclaim it from the taxman. This cuts down on their outgoings & is perfectly legal.
I had this happen to me once in the UK .
Thanks so much for your help - will sleep a little better tonight!Yes, That would be normal.