More than the insurance company, it sounds as if you tried at just the wrong time. Likely cause might be a power failure where their servers are located or their internet connected servers are down. Very common here. Try them again later or even another day..I've had a look at the paramountdirect.com website. When I clicked on the 'More details' button on the plan I thought might be right, the site went down and hasn't been up since. It's not my ISP (Smart) which doesn't work more often than it does, as I can get all other sites. I'm a bit wary of an Insurance company that can't keep its website up!