Having exactly the same issue - my fiance submitted her application and went to the application processing centre in Rio De Janeiro. They told her that she was missing the Health Surcharge registration and that she had a week to go and register and email the central processing centre in Bogota with the details.
I also note that the government website here (https://www.gov.uk/healthcare-immigration-application/when-you-need-to-pay) says:
For visa applications made outside the UK, you’ll have to pay if:
you’re a national of a country outside the European Economic Area
you’re applying for a visa to work, study or join your family in the UK for more than 6 months (but you’re not applying to permanently remain in the UK)
you’ve applied and paid your visa fee on or after 6 April 2015
I assume these are AND conditions and therefore a fiance visa, being only 6 months, does not count.
So we assumed that maybe we needed to register anyhow and it would then tell us that we didnt need to pay, get a registration number for free, and all done..
However then the fun began: we signed up with her email address - the password wouldnt work, no password reset emails are ever received. Then we tried my email address - no registration email received.
Eventually I tried my work email address and managed to register and the password worked - so we started going through the details. Type of visa Settlement. Sub-type of visa - wait, no option for marriage or fiance! The only closest option is 'unmarried partner' which I am sure is for someone seeking a 3-year visa having lived in a relationship akin to marriage for at least 2 years.
Any option we tried always demanded payment of $962!!
We are panicking a bit since the website itself claims if you dont do this within 7 days, then the visa process is automatically cancelled... we are sending an email to Bogota but this whole process is terrible with some of the worst IT infrastructure I have ever experienced!!
I also note that the government website here (https://www.gov.uk/healthcare-immigration-application/when-you-need-to-pay) says:
For visa applications made outside the UK, you’ll have to pay if:
you’re a national of a country outside the European Economic Area
you’re applying for a visa to work, study or join your family in the UK for more than 6 months (but you’re not applying to permanently remain in the UK)
you’ve applied and paid your visa fee on or after 6 April 2015
I assume these are AND conditions and therefore a fiance visa, being only 6 months, does not count.
So we assumed that maybe we needed to register anyhow and it would then tell us that we didnt need to pay, get a registration number for free, and all done..
However then the fun began: we signed up with her email address - the password wouldnt work, no password reset emails are ever received. Then we tried my email address - no registration email received.
Eventually I tried my work email address and managed to register and the password worked - so we started going through the details. Type of visa Settlement. Sub-type of visa - wait, no option for marriage or fiance! The only closest option is 'unmarried partner' which I am sure is for someone seeking a 3-year visa having lived in a relationship akin to marriage for at least 2 years.
Any option we tried always demanded payment of $962!!
We are panicking a bit since the website itself claims if you dont do this within 7 days, then the visa process is automatically cancelled... we are sending an email to Bogota but this whole process is terrible with some of the worst IT infrastructure I have ever experienced!!
thanks for answer Nyclon! 
