There is a website, "SecurityStat | SSA" from the social security administration that highlights some of the impressive stats of the SSA. Like 83% of retirement applications are processed in a timely manner. I'm wondering how is FBU Manila doing. I live in Taiwan and recently (8/20/2024) applied online at my social security for retirement benefits. The process has provisions for overseas applicants. I started an ID.me account, sent my documents, had the zoom call, and everything was fast easy. I completed the application online fast and easy. I started checking my social security online. On 8/22 the status change to, we are sending your application to FBU Manila because you have an overseas address. On 8/26 I sent my direct deposit SSA form for Taiwan to Manila. If you have been online it's a three step process to get your benefits. I was at step 2 I was sure FBU Manila had everything they needed to finish the job. Base on my birth date, I should get my first check, 11/27/2024 that's the fourth Wednesday. Today 11/7/2024 I get an e-mail from them:
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We will call you on January 10, 2025 around 8:00AM Manila, Philippines time. Kindly acknowledge and confirm your contact number. Social Security has received the application for benefits that you recently filed online. Since you are living outside the United States, we have been asked to assist you with completing your application. We will call you on the appointment provided in this message to confirm your answers to the online application and to discuss the required information and supporting documents.
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That's more than 4 1/2 months to conduct this business. Here are my points, the purpose of ID.me is so the SSA field offices do not have to use SSA resources to confirm ID, if you need a copy of my passport the State Department already has a procedure for that, why not ask for that now instead of waiting until 1/10/2025. Your going to ask for my direct deposit info, I sent you an original signed wet ink copy of an SSA from to you already. An application at a 3rd grade level was filled out online, nothing has changed. My bank has also IDed me when I opened the account.
I don't understand why it is taking 4 months (plus) to do something that takes 30 days. They had a window of 90 days to complete this task, now they want a phone call, for what? When you hit the send button on the application there is a [x] I swear box, so what do they want? Assist me with completing my application? Just tell me if there is an error in an e-mail (there is no error). Do you need to call my phone for some voice print or something?
So what is going on with this FBU, I'm not the only client that is having excessive wait times. I can understand they have to take your application over the phone, but I jumped through a lot hoops to apply online for nothing.
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We will call you on January 10, 2025 around 8:00AM Manila, Philippines time. Kindly acknowledge and confirm your contact number. Social Security has received the application for benefits that you recently filed online. Since you are living outside the United States, we have been asked to assist you with completing your application. We will call you on the appointment provided in this message to confirm your answers to the online application and to discuss the required information and supporting documents.
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That's more than 4 1/2 months to conduct this business. Here are my points, the purpose of ID.me is so the SSA field offices do not have to use SSA resources to confirm ID, if you need a copy of my passport the State Department already has a procedure for that, why not ask for that now instead of waiting until 1/10/2025. Your going to ask for my direct deposit info, I sent you an original signed wet ink copy of an SSA from to you already. An application at a 3rd grade level was filled out online, nothing has changed. My bank has also IDed me when I opened the account.
I don't understand why it is taking 4 months (plus) to do something that takes 30 days. They had a window of 90 days to complete this task, now they want a phone call, for what? When you hit the send button on the application there is a [x] I swear box, so what do they want? Assist me with completing my application? Just tell me if there is an error in an e-mail (there is no error). Do you need to call my phone for some voice print or something?
So what is going on with this FBU, I'm not the only client that is having excessive wait times. I can understand they have to take your application over the phone, but I jumped through a lot hoops to apply online for nothing.