[KHP]

My husband has been waiting for his documents to be returned after receiving an email saying a decision has been made on his spouse visa application. The wait has been terrible and now FedEx seem incapable of delivering it. They've cited numerous reasons beyond their control. It's taken a week so far from UKBA hub in Colombia to Guatemala City whereas it took a day and half to get to Bogota when we sent via DHL.

Does anyone know if there's a UKBA number we can call if it doesn't arrive?
Thanks,
KHP

 

[Joppa]

Go to UKBA Guatemala page and look for how to make a complaint.

 

[bluesky2015]

Go to UKBA Guatemala page and look for how to make a complaint.

I had the same problem, its not fedex, its the UK custom that have held your documents because it contains a passport and after they make sure that there is nothing wrong with the passport they will release it to Fedex and they will deliver it to you...but u will get, not to worry..

 

[KHP]

I had the same problem, its not fedex, its the UK custom that have held your documents because it contains a passport and after they make sure that there is nothing wrong with the passport they will release it to Fedex and they will deliver it to you...but u will get, not to worry..

Hi Waiting Stars,

Thanks for your reply. On this occasion it is FedEx who are causing the delay. It was let through customs quickly but has been at the Fedex depot for 4 days! I'm hoping they will deliver it today

KHP

 

[bluesky2015]

Hi Waiting Stars,

Thanks for your reply. On this occasion it is FedEx who are causing the delay. It was let through customs quickly but has been at the Fedex depot for 4 days! I'm hoping they will deliver it today

KHP

I know, in my case, they first delivered it to a wrong address and they send my documents back to the Fedex and after I called them many times then they deliver is to the right address. I will not use FedEx in future. You should keep nagging them, its very frustrating, I can understand ...
Look luck and I am sure you will get it soon.

 

[KHP]

Thanks waiting stars. My husband just received a call saying they've located the package and will deliver it tomorrow. Now we're hoping it's a positive outcome! It's been a stressful few months.

KHP

 

[bluesky2015]

Thanks waiting stars. My husband just received a call saying they've located the package and will deliver it tomorrow. Now we're hoping it's a positive outcome! It's been a stressful few months.

KHP

I can totally understand. I hope you hear a positive news... and good luck