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Hello,

My partner applied end of May (2017) for a UK residence card as an EEA family member (I am French, he is Brazilian).
He received the Confirmation Of Application letter on July 26.
On September 13, the application status on the Home Office website was changed to "Decided".
After 10 working days, he still hadn't received anything so, as advised on the website, he called the home office. They said the application was not complete.

Has anyone had the same experience, the website wrongly changing the application status? What was the follow up?

Many thanks
 
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