:welcome:

I can't remember how long exactly, but yes, after a certain amount of time the shop is no longer responsible & you have to return things to the manufacturer

hopefully someone else will know how long for sure

8 weeks does sound about right though, iirc

 

I was once told it was one month (four weeks to be precise) by an assistant in Eroski. Another shop once told me that the guarantee for an item was two years but in order for the guarantee to be acceptable I also had to keep the packaging...

 

It is the shop's responsibility for the first 6 months to replace defective items. After that period they have to return it for inspection/repair up to the remaining part of the 2 years.
Yes youneed to keep the packaging, that's the same the world over. One thing you should do is always photo copy the receipt otherwise if you need it after a year or so it will probably have faded to the extent that you cannot read anything !

 

this was asked on a Fb group - a woman who has a retail store has said that the law states that up to 15 days the store is supposed to replace

after 15 days they have to contact the supplier who will decide whether it's replace or repair

I'll ask her if there's anything specific about refunds

 

Yes! The shop you bought it from are responsible. They contact the manufacturer on your behalf and depending what the item is will depend on what they do about the fault, but "the sales of goods act" (EU) states that it must be fit for purpose.

(Dictated to me by my half asleep electronic retailer husband)

Jo xxx

 

Dictated to me by my half asleep electronic retailer husband

Jo xxx

"Electronic husband" That's not one of those that makes embarrassing buzzing noises, is it?

 

Is this him ?

ASIMO by Honda | The World's Most Advanced Humanoid Robot

 

No, they were having difficulty finding volunteers so he is one of the next generation of kamikaze pilots.