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consumer rights? and gripes

2119 Views 16 Replies 5 Participants Last post by  Foradarede
hi all apologies first for not being active on here for a while,but we have been extremely busy with workloads.
having been in portugal now in our new home for approx 8weeks i first would like to say how truly wonderful the people are and we really adore the area we have chosen.
but i do have a gripe which is a major to me but may seem trivial to the rest of you so here goes.
i purchased a 25metre extension cable reel and after 4weeks it packed up no power running through it, so i duly returned it to store with reciept. the manager of the store which is a very large well known company here then proceeded to check the reel out with a meter tester he could see there was no power, and then began undoing every nook and possible cranny to search further.when it was fully stripped down he accused me of breaking it,and said he would have to send it away for repair.
i politely asked if i could have another identical one or perhaps a refund, as repair could take upto 2weeks and i cannot carry works out on my house without one,or even if they could lend me one.
is that unreasonable and too much too ask?
the answer was a rude resounding no!!!!.
having spent hundreds of pounds in store last few weeks and quite feesably ready to spend another few thousand in there i said if that was the best they could offer me i would take my future business elsewhere,which was recieved with a shrug and a couldnt care less attitude,which now results in them losing all my trade.
seems strange to me in present economic climate that they are not interested.
sorry all for the rant but its now holding works up and is frustrating as i now have to go purchase another one and it feels like money down the drain.
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Can anyone tell me what my rights are in this situation? I bought some boots. I did try them on in the shop but without socks. Once home I tried them on with thin socks and the left boot was too snug. I walked about the room for a while and my socks moved off my heels, which is a sure sign the boots don´t fit properly. I didn´t want to keep the boots if there was any chance of them hurting.

So two days later, and without having taken off the price tag or having worn them outside, I did what I take for granted in the UK. I took them back to the shop for a refund.

I was told that they didn´t refund, but I could get a credit note and spend that within 6 months. Credit notes do not agree with me, so I argued that since there are no signs up in the shop saying that refunds were not given, they have no right not to give me the money back.

I was told to go back to the shop today to deal with the manager. I have tried searching the net for info about my rights about refunding a good, but can´t find anything.

Can anyone let me know whether it is legal for them not to refund my money when the boot is too tight? I take a size 40 or 41, but most shoe shops do not go up to even 40 in most styles, so I am even less inclined to want to be bullied into taking a credit note if I can never find anything to fit that I actually like.

Thank you!
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I didn´t know that!

Thank you Canoeman. I had no idea that the UK was not obliged to give you your money back just for deciding for personal reasons not to keep the item/s. Well!

Well, I didn´t get anywhere with the manager yesterday, she said she had no authority either, but has given me an e-mail address to write to someone with more authority than her. It was confirmed while I was there that they don´t do any styles in ladies footwear in size 41, so I am going to add that to my appeal for not getting a credit note!

I think I was a bit tired when I was shopping, and didn´t think to consider what the boots would feel like once I had socks on. I hate it when shops penalize you like this just because of a small mistake.

Anyway, I have learnt me lesson and besides food, I won´t be buying anything else from Portugal!

Thanks again for your help.
Ask first, okay

Thanks again Canoeman.

So I basically have to make sure before I buy that I negotiate that I can return the item if I am not sure about it? Will do.

Thanks again,
Good to know

Good to know, good to know. Thank you again.
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