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consumer rights? and gripes

2119 Views 16 Replies 5 Participants Last post by  Foradarede
hi all apologies first for not being active on here for a while,but we have been extremely busy with workloads.
having been in portugal now in our new home for approx 8weeks i first would like to say how truly wonderful the people are and we really adore the area we have chosen.
but i do have a gripe which is a major to me but may seem trivial to the rest of you so here goes.
i purchased a 25metre extension cable reel and after 4weeks it packed up no power running through it, so i duly returned it to store with reciept. the manager of the store which is a very large well known company here then proceeded to check the reel out with a meter tester he could see there was no power, and then began undoing every nook and possible cranny to search further.when it was fully stripped down he accused me of breaking it,and said he would have to send it away for repair.
i politely asked if i could have another identical one or perhaps a refund, as repair could take upto 2weeks and i cannot carry works out on my house without one,or even if they could lend me one.
is that unreasonable and too much too ask?
the answer was a rude resounding no!!!!.
having spent hundreds of pounds in store last few weeks and quite feesably ready to spend another few thousand in there i said if that was the best they could offer me i would take my future business elsewhere,which was recieved with a shrug and a couldnt care less attitude,which now results in them losing all my trade.
seems strange to me in present economic climate that they are not interested.
sorry all for the rant but its now holding works up and is frustrating as i now have to go purchase another one and it feels like money down the drain.
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thankyou ever so much

thanks for the info i will now go back to store and fill in the complaint book which i did in fact see behind the counter, sorry for the rave but as you all know money is hard earned nowadays and like anyone else i just dont like to feel hard done by.
thanks again as usual on here it is an absolute gem of information and advice
hi there

thankyou for replying the company in question which i wont specifically name are a huge international concern mainly france, spain and a good few stores pt.
the issue has not been resolved even though i filled in the complaints book as advised on here, i did get a phone call two days ago but alas unfortunately my portuguese is not up to scratch at the mo so i will have to see what unfolds.
to be honest here i couldnt believe how badly i was treated instore in view of the amount of money i have spent in there and it appears it doesn,t seem to count for much, that said, it hasnt soured my dreams or expectations here as it is such a wonderful refreshing place to be, and the locals i absolutely adore, it will make shopping more difficult for me by boycotting the store but so be it , i will take my hard earnt some other place where perhaps it will be more appreciated.
i will let you all know if things get resolved.
hi canoeman yes i know what you mean its going to cost a lot in fuel and travel hours if i go elsewhere, suppose i will just have to bite the bullet, it still pains me though, and i have purchased quite a few power tools from the same store,which means if they pack up i face the same ongoing problem with bad customer service, and it doesn,t inspire me with great confidence to spend more money on goods there.
what if my chainsaw,drill,diamond tile cutter etc etc goes wrong how long will i be awaiting repair/replacement?. it just does not seem right to my way of thinking to get ill treated,and forgive me please because i am not the moaning griping type of person, i just really did expect a better standard of service
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