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consumer rights? and gripes

2122 Views 16 Replies 5 Participants Last post by  Foradarede
hi all apologies first for not being active on here for a while,but we have been extremely busy with workloads.
having been in portugal now in our new home for approx 8weeks i first would like to say how truly wonderful the people are and we really adore the area we have chosen.
but i do have a gripe which is a major to me but may seem trivial to the rest of you so here goes.
i purchased a 25metre extension cable reel and after 4weeks it packed up no power running through it, so i duly returned it to store with reciept. the manager of the store which is a very large well known company here then proceeded to check the reel out with a meter tester he could see there was no power, and then began undoing every nook and possible cranny to search further.when it was fully stripped down he accused me of breaking it,and said he would have to send it away for repair.
i politely asked if i could have another identical one or perhaps a refund, as repair could take upto 2weeks and i cannot carry works out on my house without one,or even if they could lend me one.
is that unreasonable and too much too ask?
the answer was a rude resounding no!!!!.
having spent hundreds of pounds in store last few weeks and quite feesably ready to spend another few thousand in there i said if that was the best they could offer me i would take my future business elsewhere,which was recieved with a shrug and a couldnt care less attitude,which now results in them losing all my trade.
seems strange to me in present economic climate that they are not interested.
sorry all for the rant but its now holding works up and is frustrating as i now have to go purchase another one and it feels like money down the drain.
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If the initials of the store in question are RP it is high time they were named and shamed. My sister had a very similar experience a few years ago when they sold her a TV box which had never offficially been exported to Portugal, was years out of date and had no instructions in Portuguese (an offence). They had not been long in the country at the time and were a bit green. After a year they managed to get a full refund but only after she had contacted a friend of ours who is a Professor of Consumerism and Rights who advised them how to go about it. The manager was a dreadful person to deal with and refused to talk to them at all.
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