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Hi guys,

The CO contacted me to provide updated documents. I have a couple of questions - could you please answer this:

1} I sent the documents by replying to their email and also in application. Now there is a button which says:

"REQUEST COMPLETE" - and the help text says - "If you have attached all requested documents through this immiaccount, click request complete button below to identify this application as being ready for assessment"

Should I click this button ?

2} How to contact the CO by phone ?

Thank you
 

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1) Well, if you sent them both by email and attached them to the ImmiAccount, then you can definitely click on "request complete". It might trigger a notification to the CO :).

2) DIBP does not publish the individual phone numbers of their COs or teams - otherwise they would be flooded by calls and never get any work done. You can call the "General Enquiries" number (131 881 from Australia). I'd suggest to just wait for two weeks and if nothing happened by then I'd send a brief, friendly email asking if the CO needs anything else from you to proceed.
 
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