Being asked for Import Tax by Fed Ex - Page 3

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Being asked for Import Tax by Fed Ex - Page 3


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  #21 (permalink)  
Old 25th December 2013, 06:22 AM
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I would of welcomed having to pay for our packages today
Me too. My mother's Christmas package to my family (sent via the postal service) has been sitting in customs in Madrid for 19 days. Oviously it hasn't been delivered so there are no presents from my mother on Christmas day. I've received no word from the postal service but my mother can track the package and can see that it's in Madrid. At least we know it isn't lost... but I wonder how much ransom I'm going to end up paying to get my Christmas presents. And I wonder when.

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Old 25th December 2013, 06:32 AM
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I'm fuming, never have I not been able to receive or pick up deliveries. Not once, this has happened 3 times now in six months.
We have this problem with MRW, which Amazon often uses. They don't leave a note if nobody is home when trying to make a delivery. They make two delivery attempts and then I'm supposed to go pick it up or else they return the delivery to the sender. Unless I can track the package (impossible if it's a gift, for instance) how am I supposed to know that there's a package there for me to pick up? So it get returned.

I've never had this problem with SEUR, or with FedEx either.

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Old 25th December 2013, 07:42 AM
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Here, MRW make no attempt to deliver,nor do they contact you, or return it to the sender !
It just stacks up in the office to the extent that if there is one person in there it isn't possible for anyone else to get in.
Once we found this out from going looking for a delivery the first time , all we do now if anything unfortunately comes via them, is go in 4 or 5 days after being sent & say " Oy got this ? " & the lad will kindly rummage for some hours & return with your delivery.
you have to laugh.

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  #24 (permalink)  
Old 25th December 2013, 09:31 AM
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It was actually SEUR who gave us grief this time and their customer service about it is down right rude. They kept passing the phone around and hanging up on us and when finally someone did speak to us they somehow claimed it was our fault they didn't deliver.
They never bloody even attempted it, that's why you don't get tickets in the letter box because they never come in the first place. If you are lucky they will call you and claim that as an attempted delivery, they did that we told them were to go and they still didn't come.

Mind you their other drivers had no problems delivering other packages.

Ended with us asking for their Libro to which they hung up on us again. So we made sure to send another request for it by email. Either the parcel arrives tomorrow or they think we are bluffing, if that's the case what do you do when they refuse to give you their Libro?
OCIM? Denuncia?

Anyway, I'm not going to let it ruin our day, the kids are having a ball so....

MERRY CHRISTMAS ALL!

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  #25 (permalink)  
Old 25th December 2013, 10:42 AM
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Ended with us asking for their Libro to which they hung up on us again. So we made sure to send another request for it by email. Either the parcel arrives tomorrow or they think we are bluffing, if that's the case what do you do when they refuse to give you their Libro?
OCIM? Denuncia?

Anyway, I'm not going to let it ruin our day, the kids are having a ball so....

MERRY CHRISTMAS ALL!
If you actually go to the office, ask for the libro/hojas & they refuse then call the Policia Local . Explain the problem & they will attend & if there is no libro, shut them down. It is a criminal offence to A) have no libro/hojas & B) refuse to hand them over.
If you have a mobile that records make sure it is turned on when you ask for them as that way they cannot state that you didn't ask for them when the police turn up.
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  #26 (permalink)  
Old 26th December 2013, 08:51 AM
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Here, MRW make no attempt to deliver,nor do they contact you, or return it to the sender !
It just stacks up in the office to the extent that if there is one person in there it isn't possible for anyone else to get in.
Once we found this out from going looking for a delivery the first time , all we do now if anything unfortunately comes via them, is go in 4 or 5 days after being sent & say " Oy got this ? " & the lad will kindly rummage for some hours & return with your delivery.
you have to laugh.
We have never had that problem with MRW. They have always been first class. Before they knew where we lived, they used to phone and ask us. Everything we order to be delivered by courier, we give our phone number. I worked for Royal Mail for half my life and the way MRW work, they give everyone a great service.

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Old 26th December 2013, 01:38 PM
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they used to phone and ask us.
This is the problem though. I can understand the rare occasion when there is a genuine reason for ringing but they abuse this system.
A missed phone call is considered a delivery attempt, it's only used so a driver doesn't have to do his job. It is absolutely not a reasonable attempt at delivery by making a phone call.
There is no reason they should be phoning you unless there are special instructions given to do so.

That is of course if they even bother in the first place.

If a courier company is so insecure about what it is a courier company should be doing and if drivers are so incompetent to not even own a map or gps it is no fault of the poor ******* sitting and waiting for their packages.

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  #28 (permalink)  
Old 26th December 2013, 03:12 PM
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We have never had that problem with MRW. They have always been first class. Before they knew where we lived, they used to phone and ask us. Everything we order to be delivered by courier, we give our phone number. I worked for Royal Mail for half my life and the way MRW work, they give everyone a great service.


MRW?

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  #29 (permalink)  
Old 26th December 2013, 03:15 PM
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MRW?

MRW leading company in the express transport of packages of up to 80 kg from Andorra, Spain, Gibraltar, Portugal and Venezuela for national and international consignments

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  #30 (permalink)  
Old 26th December 2013, 04:54 PM
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This is the problem though. I can understand the rare occasion when there is a genuine reason for ringing but they abuse this system.
A missed phone call is considered a delivery attempt, it's only used so a driver doesn't have to do his job. It is absolutely not a reasonable attempt at delivery by making a phone call.
There is no reason they should be phoning you unless there are special instructions given to do so.

That is of course if they even bother in the first place.

If a courier company is so insecure about what it is a courier company should be doing and if drivers are so incompetent to not even own a map or gps it is no fault of the poor ******* sitting and waiting for their packages.
Well, having been a Royal Mail manager for 13 years I found many people quick to criticise, yet slow to compliment. We had many staff find the correct delivery point from badly addressed items, get no thanks only to get complaints from the same people of a late delivery when the weather was bad.
I live in a street in Spain that few locals know where it is. If the driver from another town has a problem, then phones to ask where I live, I think that is good customer service. I can only judge the system by the service I receive, which has always been excellent.

My address is not on any GPS system

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