Postal rant!!!

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Postal rant!!!


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Old 31st January 2020, 10:52 AM
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Default Postal rant!!!

<Begin Rant>

Just over a year ago, in mid-December 2018, I received a Christmas card from my ex, saying she missed me, and could we get back together. This really troubled me and threw all my plans into confusion. Finally, I decided to call her to see what was what. She said ‘but I haven’t sent you a Christmas card’! So I read out her message inside, and she said ‘oh, that card, I sent that a year ago! I have moved on now.’

The address on the envelope was correct, so I assumed it had been put into the wrong postbox by mistake, and a year later a seasonal visitor had come back to Spain, found this envelope in their box, and posted it in mine correctly. Mistakes can happen from time to time.

However…

Because I am applying for my residence in Spain I am checking my post box more often now. Normally I check it once a month, and normally it is all junk mail, as I pay all my bills by direct debit, but since I came back from my Christmas break I have been checking it weekly.

The only thing of note in my box last week was a Christmas card, the rest was junk (I went back to Blighty for Christmas this last December and came back in January). This week the box had lots of junk again (I have put a no-junkmail sticker on my postbox, but it is always ignored), but also in there was my S1 form (hoorah), and about twenty letters for someone else, Stephano. Now all these letters for Stephano were clearly marked Calle Seville, whereas I am in Calle Andalucia, but we both have the same number, but equally Calle Seville and Calle Andalucia are both clearly marked in the post room here in El Faro!

Also in my box was a bill from the water people, for the first quarter of 2019, plus three reminders with penalties added for not paying the previous bill and reminders! All had my correct address on it, so obviously someone else had been getting my bills (maybe Stephano) and eventually that someone had posted them in my box. I put all the letters for Stephano in the ‘Incorrect Address’ wooden box on the table in the post-room.

Also in my post-box was a yellow card for an undelivered package. It had my correct name on it, but incorrect house number, and was dated May 2019!! So I drove to La Cala to pay my water bill, then to the post-office in La Cala to collect my package, but was chewed out by the guy behind the desk for not coming sooner, and that he no longer had it. He did not want to know about the incorrect address on the card (which was the reason why I had not received it, and not come sooner), and just waved away all my protestations.

On my return to El Faro after the abortive mission to get my package from La Cala I called in the El Faro postroom, just in case, as I was passing, and all the letters I had put in the Incorrect Address box for Stephano were back in my postbox again!!!

Do other people have these same kind of problems with mail here on the Costa del Sol?

If bills are not paid (because they have been delivered to the wrong address by the mail service, but addressed correctly) and fines, penalties and interest are then added to the unpaid bill, who is responsible for these extra charges?

<Rant Over>

Wibs


Last edited by Wibs; 31st January 2020 at 10:55 AM.
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Old 31st January 2020, 11:23 AM
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It doesn't happen since we moved to an apartment, but when we lived in our old house we got mail put in our postbox for everybody in the same and surrounding streets who had a foreign name. We knew most of them so just used to put the envelopes in the right mailbox as we were passing. Gave up ticking the incorrect address box on the envelope as it never worked, the same mail just came back time and time again.

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Old 31st January 2020, 11:33 AM
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Yes, sadly the postal service in Spain leaves a lot to be desired.

I used to complain about it a lot, but I know people who work for Correos and having heard what has happened recently I kind of feel guilty for complaining.

The workers, as in almost any public sector are being squeezed by ever tighter KPIs, having less time to get to one address to the other and less time to make the deliveries. Mistakes are inevitable (although it sounds like you have had more than your fair share!), think about how much you would care earning what they earn!

I live in a block with 13 floors and 4 apartments per floor and the postman never tries to deliver parcels if they are too big to go in the box. Instead we get a yellow card saying that we were "absent", even if we were in at the time. But as I said, this is simply because his / her schedule doesn't permit the time required to ring our bell, come up in the lift, hand over the package, get us to sign on the electronic machine (which has inevitably crashed due to their poor IT systems), then repeat this for the other 5 neighbours with packages....
Similarly we often get mail for neighbours wrongly deposited.
Its annoying, but a small price to pay for the other benefits of living here I suppose.
Unfortunately Correos are not legally responsible for the mistakes (this is why you need to use Burofaxes if you want a legally secure delivery), the best way to avoid missing payment due to them is to set up direct debit payments or electronic bills to your e-mail.
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Old 31st January 2020, 11:40 AM
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On the plus side though. the errors can go in your favour.

I did recently receive a Thermomix worth about 1,000€ which I hadn't ordered due to a postal error! I guess many people would have kept it, but I took it back to the Correo's office where an amusing conversation took place;
but it's got your name on it;
I know, but it's not mine, I haven't ordered it;
but who sent it to you then?;
I don't know, I was hoping that you'd know that;
It doesn't say on the box;
I know;
so what do you want us to do with it?;
whatever you want, it's not mine and I don't want it....

I never heard anything more about it, I wonder if one of the workers in the post office ended up keeping it....
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Old 31st January 2020, 11:45 AM
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Also on the plus side - the Correos delivery lady who delivered to our our house knew us well and would give us our mail when we passed her in the street. We were once sitting waiting in the local water company office, along with a lot of other people, when she came in to deliver their mail. Ah, she said, rummaged in her trolley and passed over our mail. We got some strange looks from our fellow customers at this degree of personal service!

The new one for the apartments we live in now is also getting to know us and tells us there wasn't anything for us if she passes us in the street.

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Old 31st January 2020, 01:18 PM
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One of the very first things we did after moving in was to get our own box at the local post office, nothing gone astray yet we've even 'loaned' it to friends to have particularly important mail which they can't afford to go missing delivered to.
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Old 31st January 2020, 03:17 PM
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A few years ago, we often used to get mail for some other Brits who lived at the same number in a different street. Since that postwomand has been gone, we have had no more. Our post persons (usually female) once they know where we live pass over our mail in the street at any point on the round with no aggro, unlike in the UK "Sorry, but I am required to post it through your letter box. (I used to take the point that if he wanted to walk up four flights of stairs to do that, let him.)

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Old 31st January 2020, 03:41 PM
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Also on the plus side... Some years ago Chico the village postman called from the other side of the street 'Simon - there is a package for you at the Correos - I think it is for your dog.'

Went to collect it - MIL had posted a toy addressed to Fraggle.
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Old 1st February 2020, 11:24 AM
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It would be so much easier if Spain had proper postcodes, rather than just one for the whole town.

I was explaining British postcodes to my students the other day, how they go down to street level. They were astonished!
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Old 2nd February 2020, 10:47 AM
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We have a Correos approved post box affixed to our wall but for some reason Correos don't deliver here. We're not exactly campo profondo, ten minutes from town.

Rather than have to go into town to collect from a post box at Correos I use my son's address a ten minute drive away as there is an office nearby open every day which collects post and parcels if you ask.

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