Visit to SUMA

Go Back   Expat Forum For People Moving Overseas And Living Abroad > Europe > Spain Expat Forum for Expats Living in Spain

Spain Expat Forum for Expats Living in Spain The Spain Expats forum is a dedicated community of people who have moved to Spain, or who are planning to. This is the place for Expats to meet and discuss anything about moving to, & living in, Spain.

Like Tree25Likes
  • 3 Post By Simply Simon
  • 3 Post By Alcalaina
  • 1 Post By Megsmum
  • 3 Post By Pesky Wesky
  • 3 Post By Lynn R
  • 4 Post By Mforster
  • 3 Post By Lynn R
  • 5 Post By Simply Simon

Visit to SUMA


Reply
 
Subscribe to this Thread Thread Tools
  #1 (permalink)  
Old 6th September 2019, 09:20 AM
Simply Simon's Avatar
Member
 
Join Date: Jan 2019
Location: Els Poblets
Posts: 203
Rep Power: 0
Simply Simon is on a distinguished road
303 likes received
201 likes given

Users Flag! Originally from uk. Users Flag! Expat in spain.
Default Visit to SUMA

After the truly nasty experience we went through at the Oficina de Extranjeros when we got our residency cards and the not much fun visit to the Hacienda to sort out our car tax and the trips to the Seguridad Social offices to get our S1s registered, I was not looking forward to going to the SUMA offices yesterday to sort out our IBI payments. I had a book loaded on my phone, bottles of water at the ready and was prepared for house of waiting and bureaucracy.

What a nice surprise! We just walked in to the very pleasant offices, we were seen straight away by a really helpful lady and everything was sorted out! I had seen 4.5 star Google reviews for the Pedregeur SUMA office and thought they were just folks being sarcastic - or ironic, I always get them burgers mixed up. If only all the Feds were like that - yeah I'm talking about you Mr National Policeman who tried everything he could to kibosh our residency application!

It seems odd that some departments are a bit iffy with Brits. We have paid a bundle of tax since we arrived 7 months ago, €30,000 house purchase tax, tax on a new car, Land registry, heaps and heaps of IVA, the UK feds will be bunging Spain nearly €10k for our healthcare which so far has been two visits for ear infections. Maybe we are all tarred with the Brexitting, balcony jumping off, police fighting Brits we all know and hate?

I will be bunging SUMA a big fat 5 star review - no I won't cos I don't know how!
Alcalaina, Megsmum and Ifn like this.

Reply With Quote Quick reply to this message
  #2 (permalink)  
Old 6th September 2019, 10:53 AM
Alcalaina's Avatar
Member
 
Join Date: Aug 2010
Location: Pueblo blanco in Cádiz province since 2008
Posts: 14,306
Rep Power: 98283
Alcalaina has a reputation beyond reputeAlcalaina has a reputation beyond reputeAlcalaina has a reputation beyond reputeAlcalaina has a reputation beyond reputeAlcalaina has a reputation beyond reputeAlcalaina has a reputation beyond reputeAlcalaina has a reputation beyond reputeAlcalaina has a reputation beyond reputeAlcalaina has a reputation beyond reputeAlcalaina has a reputation beyond reputeAlcalaina has a reputation beyond repute
9400 likes received
7103 likes given

Users Flag! Originally from uk. Users Flag! Expat in spain.
Default

Nice to hear of a positive experience in the minefield of Spanish bureaucracy. Though I must say, down here in the bottom left-hand corner of Andalucia we have never encountered anything other than very helpful and courteous people, albeit wrestling with very flaky IT systems and a lack of guidance from their "managers".

__________________
Read about life in the pueblo: La Vida Alcalaina
Reply With Quote Quick reply to this message
  #3 (permalink)  
Old 6th September 2019, 11:26 AM
Megsmum's Avatar
Member
 
Join Date: Sep 2012
Location: Extremadura
Posts: 7,681
Rep Power: 10724
Megsmum has a reputation beyond reputeMegsmum has a reputation beyond reputeMegsmum has a reputation beyond reputeMegsmum has a reputation beyond reputeMegsmum has a reputation beyond reputeMegsmum has a reputation beyond reputeMegsmum has a reputation beyond reputeMegsmum has a reputation beyond reputeMegsmum has a reputation beyond reputeMegsmum has a reputation beyond reputeMegsmum has a reputation beyond repute
4469 likes received
7059 likes given

Users Flag! Originally from uk. Users Flag! Expat in spain.
Default

Quote:
Originally Posted by Alcalaina View Post
Nice to hear of a positive experience in the minefield of Spanish bureaucracy. Though I must say, down here in the bottom left-hand corner of Andalucia we have never encountered anything other than very helpful and courteous people, albeit wrestling with very flaky IT systems and a lack of guidance from their "managers".
That’s our experience, we have come across nothing but politeness, might not like the answers, but that’s a different story. Again it just proof of what happens in one office is not consistent across the region or the country
Simply Simon likes this.

__________________
Life without a border collie is possible but pointless
Reply With Quote Quick reply to this message
Sponsored Links
Advertisement
 
  #4 (permalink)  
Old 6th September 2019, 12:39 PM
Pesky Wesky's Avatar
Member
 
Join Date: May 2009
Location: Near Madrid. Frequent visitor to Bilbao, love Asturias and Burgos
Posts: 17,864
Rep Power: 61171
Pesky Wesky has a reputation beyond reputePesky Wesky has a reputation beyond reputePesky Wesky has a reputation beyond reputePesky Wesky has a reputation beyond reputePesky Wesky has a reputation beyond reputePesky Wesky has a reputation beyond reputePesky Wesky has a reputation beyond reputePesky Wesky has a reputation beyond reputePesky Wesky has a reputation beyond reputePesky Wesky has a reputation beyond reputePesky Wesky has a reputation beyond repute
8995 likes received
8865 likes given

Users Flag! Originally from uk. Users Flag! Expat in spain.
Default

Quote:
Originally Posted by Simply Simon View Post

It seems odd that some departments are a bit iffy with Brits. We have paid a bundle of tax since we arrived 7 months ago, €30,000 house purchase tax, tax on a new car, Land registry, heaps and heaps of IVA, the UK feds will be bunging Spain nearly €10k for our healthcare which so far has been two visits for ear infections. Maybe we are all tarred with the Brexitting, balcony jumping off, police fighting Brits we all know and hate?

I will be bunging SUMA a big fat 5 star review - no I won't cos I don't know how!
Hmmm, I wonder if some departments are iffy with Brits or are iffy with all foreigners who don't speak Spanish very well, or possibly are not very helpful with the Spanish either, I mean how are we to know?
Anyway, glad you've had a good experience to add to the bad ones. I've certainly seen a great difference in public offices in the last few years. When I came in the late eighties tax offices, social security, police offices were all pretty dingy, using office equipment that hadn't changed since the 1950's and the staff were as unhappy as their working conditions. Then came Computers, but without the necessary training. At last it seems that the offices have got brighter and more user friendly, training has been given and staff are friendlier and more knowledgeable.
Fingers crossed that civil servants continue to get the equipment and training needed, although I still see frighteningly high stacks of paper in court room offices

__________________
“Nature doesn't need people. People need nature https://www.conservation.org/nature-...Id=mkjwxmcdb0E.”
Reply With Quote Quick reply to this message
  #5 (permalink)  
Old 6th September 2019, 01:04 PM
New Member
 
Join Date: Jan 2017
Location: Bury, UK / El Campello, Spain
Posts: 35
Rep Power: 0
tmarshall57 is on a distinguished road
14 likes received
6 likes given

Users Flag! Originally from uk. Users Flag! Expat in spain.
Default

I had no problems either with Suma here in El Campello in 2017. I had very little Spanish but knew what I wanted. Staff were helpful and within 20 minutes of being seen I walked away with instructions on how to download a digital certificate to enable access to the online office. So easy.

Reply With Quote Quick reply to this message
  #6 (permalink)  
Old 6th September 2019, 04:49 PM
Member
 
Join Date: Feb 2014
Location: Velez-Malaga
Posts: 7,232
Rep Power: 8496
Lynn R has a reputation beyond reputeLynn R has a reputation beyond reputeLynn R has a reputation beyond reputeLynn R has a reputation beyond reputeLynn R has a reputation beyond reputeLynn R has a reputation beyond reputeLynn R has a reputation beyond reputeLynn R has a reputation beyond reputeLynn R has a reputation beyond reputeLynn R has a reputation beyond reputeLynn R has a reputation beyond repute
8946 likes received
5467 likes given

Users Flag! Originally from uk. Users Flag! Expat in spain.
Default

Quote:
Originally Posted by Pesky Wesky View Post
Hmmm, I wonder if some departments are iffy with Brits or are iffy with all foreigners who don't speak Spanish very well, or possibly are not very helpful with the Spanish either, I mean how are we to know?
Anyway, glad you've had a good experience to add to the bad ones. I've certainly seen a great difference in public offices in the last few years. When I came in the late eighties tax offices, social security, police offices were all pretty dingy, using office equipment that hadn't changed since the 1950's and the staff were as unhappy as their working conditions. Then came Computers, but without the necessary training. At last it seems that the offices have got brighter and more user friendly, training has been given and staff are friendlier and more knowledgeable.
Fingers crossed that civil servants continue to get the equipment and training needed, although I still see frighteningly high stacks of paper in court room offices
You have been in Spain much longer than I, but even in the past 16 years since we first bought property here I have seen huge changes in the way things are dealt with and the technology employed. Trying to deal with anything involving our Ayuntamiento used to mean navigating a rabbit warren of individual offices, for a few years now they have had a smart "one stop shop" where the staff are very helpful. We have never had an experience of anyone being "iffy" with us, but given the rude way I have occasionally seen British people who obviously don't speak a word of Spanish addressing staff in offices (downright embarrassing) I am not surprised if they are sometimes a bit frosty. I'm sure if I were employed in that kind of role it would put my back up, too.

Reply With Quote Quick reply to this message
  #7 (permalink)  
Old 6th September 2019, 05:19 PM
New Member
 
Join Date: Mar 2019
Location: Extremadura region
Posts: 11
Rep Power: 0
Mforster is on a distinguished road
8 likes received
16 likes given

Users Flag! Originally from netherlands. Users Flag! Expat in spain.
Default

My partner and I have been in Spain just under 6 months now. Our Spanish is still very basic but with google translate we seem to be managing . Experience so far with getting things sorted has been pretty good. Most of the time people have been very helpful, very patient and very friendly. As mentioned in an earlier post, you don't always walk away with the certificate/paperwork you hoped to acquire but you do manage to get to the next step in the process! At the moment I'm busy trying to change my dutch car registration plates to Spanish ones.....(5 weeks now...) Hopefully next week the final step will be completed!

Reply With Quote Quick reply to this message
  #8 (permalink)  
Old 6th September 2019, 05:45 PM
Member
 
Join Date: Feb 2014
Location: Velez-Malaga
Posts: 7,232
Rep Power: 8496
Lynn R has a reputation beyond reputeLynn R has a reputation beyond reputeLynn R has a reputation beyond reputeLynn R has a reputation beyond reputeLynn R has a reputation beyond reputeLynn R has a reputation beyond reputeLynn R has a reputation beyond reputeLynn R has a reputation beyond reputeLynn R has a reputation beyond reputeLynn R has a reputation beyond reputeLynn R has a reputation beyond repute
8946 likes received
5467 likes given

Users Flag! Originally from uk. Users Flag! Expat in spain.
Default

An example of the kind of attitude not likely to endear oneself to people in a public-facing role - the man I was waiting behind in the queue at the Admissions Desk of a private hospital in Málaga. Literally shouting in pidgin English (because that way they'd be sure to understand, right?), red in the face and pointing his finger, at the member of staff dealing with him. It concluded with him shouting "F···ing useless lot", turning on his heel and storming out. I felt no inclination to try to help such an obnoxious , foul-mouthed individual out, and I doubt whether the staff member did either.

Reply With Quote Quick reply to this message
  #9 (permalink)  
Old 6th September 2019, 06:35 PM
Love Karma's Avatar
Member
 
Join Date: Oct 2018
Location: Nerja
Posts: 237
Rep Power: 0
Love Karma is on a distinguished road
137 likes received
70 likes given

Users Flag! Originally from uk. Users Flag! Expat in spain.
Default

Quote:
Originally Posted by Lynn R View Post
An example of the kind of attitude not likely to endear oneself to people in a public-facing role - the man I was waiting behind in the queue at the Admissions Desk of a private hospital in Málaga. Literally shouting in pidgin English (because that way they'd be sure to understand, right?), red in the face and pointing his finger, at the member of staff dealing with him. It concluded with him shouting "F···ing useless lot", turning on his heel and storming out. I felt no inclination to try to help such an obnoxious , foul-mouthed individual out, and I doubt whether the staff member did either.
Yes there are a lot of them about sadly, you tend to hear them before you see them

Reply With Quote Quick reply to this message
  #10 (permalink)  
Old 6th September 2019, 08:22 PM
Simply Simon's Avatar
Member
 
Join Date: Jan 2019
Location: Els Poblets
Posts: 203
Rep Power: 0
Simply Simon is on a distinguished road
303 likes received
201 likes given

Users Flag! Originally from uk. Users Flag! Expat in spain.
Default

I am always try to be polite to people, smile a lot and try to speak Spanish as much as possible. I take crib sheets with phrases I might need. Our experiences with the feds here haven't been as bad as I might have implied (except the National Police and the residency application - that was really grim and without doubt an attempt to make things as difficult as possible) the others have just been long queues in horrible surroundings and probably overworked staff, nobody has been rude to us, they have been on the whole ... feds, the same the world over and better in Spain than some countries - Australia I am looking at you! Thailand was interesting, dealing with visa issues there was very hit and miss and depended entirely on the officer you were talking to, get refused one day and go back the next day and everything was fine.

Just thought I'd mention how good SUMA were as people who only complain about the bad stuff without praising the good get right on my thrupnies. Another nice thing was that the IBI bill is €1500 less than our last council tax bill in the UK! The good stuff in Spain outweighs the bad by a huge amount and I hope post-Brexit we will be able to remain, I like remaining, I am definitely a remainer.

Reply With Quote Quick reply to this message
Reply


Quick Reply
Message:
Options

Register Now

In order to be able to post messages on the Expat Forum For People Moving Overseas And Living Abroad forums, you must first register.
Please enter your desired user name, your email address and other required details in the form below.
User Name:
Password
Please enter a password for your user account. Note that passwords are case-sensitive.
Password:
Confirm Password:
Email Address
Please enter a valid email address for yourself.
Email Address:
Location
Where you live
Expat From Country
Please select the country you originate from. This will appear as a flag when you make posts on the site.
Expat To Country
Please select the country you have either moved to or want to relocate to. This will be presented on the site when you make posts.

Log-in


Thread Tools

Posting Rules
You may post new threads
You may post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


FORUM PARTNERS

ExpatForum.com is owned and operated by VerticalScope Inc.

Retiring Overseas Guides | Moving Overseas Guides | Cost of Living | Health Care Guides


All times are GMT. The time now is 10:20 PM.


Powered by vBulletin®
Copyright ©2000 - 2019, vBulletin Solutions, Inc.
Search Engine Friendly URLs by vBSEO
vBulletin Security provided by vBSecurity v2.2.2 (Pro) - vBulletin Mods & Addons Copyright © 2019 DragonByte Technologies Ltd.