big trouble getting internet - Page 2

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big trouble getting internet - Page 2


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  #11 (permalink)  
Old 17th August 2019, 07:41 AM
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So exactly where in Mi Movistar area does it allow you to cancel stuff and sign up for new services. I ask as there is nothing like that in mine and have always ended up having to go in store? Thank you. Mine just has the following options none of which leads to anywhere that you can change contract etc....the only options available are below

Attachment 90794
OK, it's hidden away, there is nothing under 'My products'. Using Chrome with 'translate' on, because I don't do good enough Spanish yet, I went to 'Store' at the top, then selected 'Change My rate' - and there were all the offers available with how much less (or more) it would cost, I just clicked on the one I wanted and it asked me if I wanted to cancel my old contract and Bob was indeed my uncle.

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Old 17th August 2019, 10:16 AM
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OK, it's hidden away, there is nothing under 'My products'. Using Chrome with 'translate' on, because I don't do good enough Spanish yet, I went to 'Store' at the top, then selected 'Change My rate' - and there were all the offers available with how much less (or more) it would cost, I just clicked on the one I wanted and it asked me if I wanted to cancel my old contract and Bob was indeed my uncle.
Thank you, as you have now cancelled your TV part what do you have to do with the Set Top Movistar box they have supplied you with. What instructions does it give regarding this?

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Old 17th August 2019, 01:28 PM
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Thank you, as you have now cancelled your TV part what do you have to do with the Set Top Movistar box they have supplied you with. What instructions does it give regarding this?
None, I guess I just keep it so if I want to add TV in the future I just flick the switch on the My Movistar page. They obviously want me to have some telly in the future so they can make loads-a-money.

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Old 17th August 2019, 09:00 PM
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None, I guess I just keep it so if I want to add TV in the future I just flick the switch on the My Movistar page. They obviously want me to have some telly in the future so they can make loads-a-money.
Don't count on being able to keep it! We just changed from Orange to Movistar for internet. While we weren't given any instructions at all about returning the Orange router, a Google search indicated that we had 30 days to turn the router in at an Orange shop. Otherwise we would be charged 150 and the router would be ours. We asked at an Orange shop and they said this was true. What a racket! Forced purchase of a useless router!

So if I were you I'd head to the nearest Movistar shop ASAP and ask about returning your TV box. Absolutely don't assume it's yours to keep!

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Old 18th August 2019, 06:07 AM
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Don't count on being able to keep it! We just changed from Orange to Movistar for internet. While we weren't given any instructions at all about returning the Orange router, a Google search indicated that we had 30 days to turn the router in at an Orange shop. Otherwise we would be charged 150 and the router would be ours. We asked at an Orange shop and they said this was true. What a racket! Forced purchase of a useless router!

So if I were you I'd head to the nearest Movistar shop ASAP and ask about returning your TV box. Absolutely don't assume it's yours to keep!
Thanks but I haven't changed supplier, just the contract - and the contract still includes the basic TV and 'programs on demand' (pay per view), so I won't be heading anywhere or returning the box.

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Old 18th August 2019, 08:17 AM
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Google search indicated that we had 30 days to turn the router in at an Orange shop. Otherwise we would be charged 150 and the router would be ours. We asked at an Orange shop and they said this was true.
Unquestionably that would have been in the T&C's somewhere and is pretty much standard practice with just about every ISP with only the cost in variance, it's certainly been the case with every one I've been with and that includes Orange, albeit that was when living in France.

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