PRP Spouse 26(B) - Quality Assurance

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PRP Spouse 26(B) - Quality Assurance


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Old 8th August 2019, 02:36 PM
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Default PRP Spouse 26(B) - Quality Assurance

Hi All,

So, today I got a hold of DHA contact center who advised me that my prp application is with the quality assurance department. However when I phoned them in June 2019 I was advised that in april it was processed and would be send to the adjudicator for recommendation. I have applied for the PRP spouse 26B in June 2018.
What does DHA mean with these jargon?

Thanks!

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Old 12th August 2019, 05:36 AM
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Quote:
Originally Posted by Su_SA View Post
Hi All,

So, today I got a hold of DHA contact center who advised me that my prp application is with the quality assurance department. However when I phoned them in June 2019 I was advised that in april it was processed and would be send to the adjudicator for recommendation. I have applied for the PRP spouse 26B in June 2018.
What does DHA mean with these jargon?

Thanks!
I might be wrong. I have call the DHA's number and asked someone on the other end. She told me that the first step of the whole reviewing process is QA (Quality Assuruance).

According my pass experience at VFS, the QA means someone gave your file and all submitted documents a review and then comes up with a initial opion of your application.

Then, your file will be sent to an adjudicator for a second review.

If the adjudicator agrees the QA opinion, your application will be forwarded to the printing room to print out the letter for Director General of DHA, his final approval and signature.

I GUESS, if there is any difference between the first and second opinion, your application might be sent back to QA for a further review.

But basically the whole reviewing process is more or less of a black box. Not very much information is disclosed.

Keep calling DHA every week and check the progress might help you obtain a little better understanding about progress of your application.

OR you can just ASK the people at the other end to explain the steps of the process and what he/she says.

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Old 19th August 2019, 10:13 AM
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I have been trying the DHA call center since Friday, can't get through. Has anyone encountered same issue?

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Old 19th August 2019, 11:04 AM
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I have been trying the DHA call center since Friday, can't get through. Has anyone encountered same issue?
Yes, just goes silent. No options.

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