The Dubai Daily Rant (DDR) - Page 11

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  #101 (permalink)  
Old 27th November 2014, 09:27 AM
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Originally Posted by TallyHo View Post
Paid the dewa bill online.

In the past you were prompted for the security code from your bank, which would be sent to you via SMS. Type in the code and the payment was processed securely.

This time Dewa seems to have changed it somewhat.

When I attempted to make the payment, I received the notice that an "amount" would be sent to me via SMS. Which duly happened and the SMS notified me that Dewa charged me 3.05 AED. Type in the 3.05 AED as the security code, and the full balance of the Dewa bill is then processed.

In other words, Dewa is now charging 3.05 AED just to make an online payment! Trivial sums, trivial sums, but indisputably annoying especially in the underhanded way it was done. Just call it a tax or online charge and get it over with and not pretend it's for security reasons.
It's actually your bank that requires the SMS code to make a transaction - NOT DEWA. I pay online every month on my card and have never had to enter an SMS code, just goes straight through on my card.

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  #102 (permalink)  
Old 27th November 2014, 09:33 AM
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I bank with NBD.

Last month's bill was also paid via my NBD card and as usual I was prompted for a security code, which I duly type in.

But this wasn't a security code. According to SMS, I made a purchase of 3.05 AED at Dubai eGovernment (Dewa), apparently to verify the payment process. The bank didn't charge me. Dewa (or eGovernment) did. Then I paid the regular bill.

Quote:
Originally Posted by Chocoholic View Post
It's actually your bank that requires the SMS code to make a transaction - NOT DEWA. I pay online every month on my card and have never had to enter an SMS code, just goes straight through on my card.

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  #103 (permalink)  
Old 27th November 2014, 09:39 AM
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Quote:
Originally Posted by TallyHo View Post
I bank with NBD.

Last month's bill was also paid via my NBD card and as usual I was prompted for a security code, which I duly type in.

But this wasn't a security code. According to SMS, I made a purchase of 3.05 AED at Dubai eGovernment (Dewa), apparently to verify the payment process. The bank didn't charge me. Dewa (or eGovernment) did. Then I paid the regular bill.
Never had this ever. I login to the website, select the bill to pay, bash in my card details - done. So very weird what you're getting.

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  #104 (permalink)  
Old 27th November 2014, 10:02 AM
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Quote:
Originally Posted by TallyHo View Post
I bank with NBD.

Last month's bill was also paid via my NBD card and as usual I was prompted for a security code, which I duly type in.

But this wasn't a security code. According to SMS, I made a purchase of 3.05 AED at Dubai eGovernment (Dewa), apparently to verify the payment process. The bank didn't charge me. Dewa (or eGovernment) did. Then I paid the regular bill.
I got this for the first time the other day too. They usually have the DoubleSecure system every other website has where you just put in your password, but this time I had to prick about waiting for an SMS to come through. They say the amount is refunded straight away, I haven't checked my account yet.

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  #105 (permalink)  
Old 27th November 2014, 10:12 AM
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I got this for the first time the other day too. They usually have the DoubleSecure system every other website has where you just put in your password, but this time I had to prick about waiting for an SMS to come through. They say the amount is refunded straight away, I haven't checked my account yet.
It dropped off my credit card fairly quickly.

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  #106 (permalink)  
Old 27th November 2014, 10:40 AM
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Being the stupid woman that I am I agreed to ring some customers regarding payment collections as our accounts department are 'busy'.

Now, I used to deal with some pretty awful clients in the UK but I have never been spoken to as rudely as I have the past 2 weeks.

At first I put it down to cultural differences/language barriers but I've come to the conclusion that that's got nowt to do with it. They're all downright, obnoxious twits.

Another gripe... why bother with receptionists when all they say when they answer the phone is "hello"? For God's sake!


Last edited by Made in Sheffield; 27th November 2014 at 10:42 AM.
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  #107 (permalink)  
Old 27th November 2014, 11:47 AM
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Quote:
Originally Posted by Made in Sheffield View Post
Another gripe... why bother with receptionists when all they say when they answer the phone is "hello"? For God's sake!
That reminds me.

*My phone rings*
Me: Hello?
Caller: Hello
.
.
.
.
Me: Yes?
Caller: Hello
.
.
.
.
Me: "Yes, yes, why are you calling?"
Caller: "Hel...."
*CLICK*
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  #108 (permalink)  
Old 28th November 2014, 12:11 PM
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On the golf course this morning, I ordered some food at the hut. The lady handed me my food and the following conversation ensued:

Hut lady: "48 dirhams mam"

Me, after handing over 100: "I'll take 50 back please" (she refused to smile or make eye contact so didn't feel like giving her more)

Hut lady, after rummaging around in her cash box for an eternity: "36 dirhams is your change mam"

Me: "No, it should be 50"

Hut lady: "Mam, the total was 48 dirhams"

Me: Yes, and I gave you 100. 100 minus 48 is 52. I would like 50 back."

Hut lady: "Mam, 36 dirhams is your change."

Me: "No, 52 dirhams is my change."

Hut lady pulls out a calculator, and after 3 attempts at subtracting 48 from 100 finally agrees with me and hands me my correct change.

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  #109 (permalink)  
Old 29th November 2014, 03:06 PM
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Any website relevant to the UAE which involves online payment transactions .... why are they all so different, slow and rubbish ?

Its not as if there aren't other decent system out there but they all seem to invent their own version of cr*p.
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  #110 (permalink)  
Old 30th November 2014, 02:50 AM
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Quote:
Originally Posted by twowheelsgood View Post
Any website relevant to the UAE which involves online payment transactions .... why are they all so different, slow and rubbish ?

Its not as if there aren't other decent system out there but they all seem to invent their own version of cr*p.
Yup and some only work with certain browsers. Drives you mad. Something so simple, amde so complicated.

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