Portuguese post abysmally slow

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Portuguese post abysmally slow


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Old 25th January 2014, 02:57 PM
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Default Portuguese post abysmally slow

Hi all.

Sending a lot of stuff from Lisbon to the UK and elsewhere in Europe. I am very disappointed in the speed of parcels sent. A regular consigment (250gram package at 4 euros) sometimes takes more than 7 days to get to the recipient in the UK, and a disturbing amount of packages just seem to disappear.

The few packages I send tracked, can sometimes lay about for about 2-3 days before they even exit the country. I am used to the speed between Scandinavia and the UK, where 2-3 days is usually enough to get delivered to the recipient.

This is wreaking havoc on my Ebay rating, and frustrates me a lot.

What are your experiences? Any workarounds?

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Old 25th January 2014, 04:01 PM
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I made a similar observation recently Rasterboy albeit concerning post in the opposite direction. Ordinary mail from the UK seems to be coming through normally at the moment but three packages that were recently sent from different parts of the UK took four weeks to arrive here. I have no idea where the holdup was but strongly suspect it had a lot to do with the wildcat stoppages at Lisbon Airport at with CTT. I still have one package outstanding but it's only been three weeks so far so time yet!

I sympathise with you as far as your eBay ratings go but from a customer point of view I would never make a negative feedback if the seller had been upfront with me from the off. While we are going through this patch of second rate service it might be an idea to warn your buyers that post leaving Portugal is subject to delays outside of your control. You could add an apology, ask for understanding and to contact you before posting any negative feedback.

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Old 25th January 2014, 04:23 PM
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I hear ya JohnBoy.

I also seem to have had a problem with mail disappearing coming in from Scandinavia. If one does not answer the doorbell when the mailman arrives (usually asleep or in the shower at 11am), then the parcel will simply vanish into thin air, forever.

Re. the neg feedback I am getting. I am warning my clents that delays could happen, and most of them are tolerant. It is just that I am sending about 40-50 packages a week. At least one of those clients will have patience for 7 days, then give me neg feedback on the 8th day, without contacting me first. All part of the "we have decided that your customer is always right" policy that Ebay/Paypal thought out. Gawd, I wish they'd bring back the option of giving neg feedback to buyers.

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Old 25th January 2014, 04:34 PM
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I find it the other way UK to Portugal takes longer a recent Ebay small packet posted 7/01 arrived 17/01 but a similar package Portugal to UK rarely takes +4 days as all our slow delivery issues are with UK posted articles believe it's UK end but without tracking very difficult to ascertain where problem actually is, little workaround from here your alternative are the courier services but without really high volume not likely to get an affordable price.

My best suggestion would be post from here early in the week rather than end

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Old 25th January 2014, 04:39 PM
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Quote:
Originally Posted by canoeman View Post
I find it the other way UK to Portugal takes longer a recent Ebay small packet posted 7/01 arrived 17/01
I can beat that

Posted Dec 9th in UK, National market Leading clothing company

Still not arrived..............Thanks GLS

Rob

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Old 25th January 2014, 04:43 PM
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Quote:
Originally Posted by canoeman View Post
a similar package Portugal to UK rarely takes +4 days
Hey Canoeman. Is that a "normal" package, or is that a Correio Azul, or whatever it is called?

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Old 25th January 2014, 04:59 PM
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You don't mean M&S? do you, we received a full refund +£5 voucher on a parcel not delivered by their their advertised 7-10 notified them at time and claimed 10 days later, eventually turned up a further 8 days later being honest we told them to get an email saying we could return, pay or telephone them, which I did said I was happy to return if they paid postage or pay but not postage, apologies from operator told to keep free of charge and another £5 voucher no wonder they're in trouble.
Don't believe M&S's new courier use GLS but the parcel was via UK Post Office and not via the courier company stated on their site

rasterboy I always post "normal" to UK never Azul basically because I found it made no difference as all post to UK goes straight into a specific box in the office

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Old 25th January 2014, 05:54 PM
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Originally Posted by canoeman View Post
You don't mean M&S? do you,
Sadly not...................the opposite to John O´groats actually !!!!!

Rob

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Old 25th January 2014, 07:10 PM
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I've waited 5 months before for something that eventually arrived - perhaps because it came from China though and it took 4 months to leave Asia?

However, things going missing include from the USA but not the UK which arrives within 3-4 days by standard post.

Signed for post on special delivery takes much longer!???

As we live out in the sticks I'm sure that the postman collects it all for us instead of bringing it to the door on a day to day basis unless he's got to deliver to many neighbours that is and then we get a more regular delivery.

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Old 30th January 2014, 09:02 AM
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Quote:
Originally Posted by JohnBoy View Post
I made a similar observation recently Rasterboy albeit concerning post in the opposite direction. Ordinary mail from the UK seems to be coming through normally at the moment but three packages that were recently sent from different parts of the UK took four weeks to arrive here. I have no idea where the holdup was but strongly suspect it had a lot to do with the wildcat stoppages at Lisbon Airport at with CTT. I still have one package outstanding but it's only been three weeks so far so time yet!

I sympathise with you as far as your eBay ratings go but from a customer point of view I would never make a negative feedback if the seller had been upfront with me from the off. While we are going through this patch of second rate service it might be an idea to warn your buyers that post leaving Portugal is subject to delays outside of your control. You could add an apology, ask for understanding and to contact you before posting any negative feedback.
There is definitely something amiss. GLS are awful but local CTT service was normally very reliable but recently that has definitely changed. I'm now waiting at least 3 weeks for packages to arrive FROM the UK to Portugal (Portugal to UK packages seem to be OK) and it used to take about 4 days. I asked my postman what the problem is but he said there is no hold up locally as they deliver everything they receive that day on the same day.

I think we should ALL send complaints to [email protected] and ask them why the service has deteriorated. I run a small internet based business and it's causing serious problems.
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