Portuguese post abysmally slow - Page 2

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Portuguese post abysmally slow - Page 2


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  #11 (permalink)  
Old 30th January 2014, 09:08 AM
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Letter posted in Lincoln on 27th was received here on 29th. A package posted by the same person in the same post office in Lincoln took four weeks and two others are still outstanding.

I'm convinced that the problem is here but whether CTT or customs needs to be established.

Love your idea of us all complaining to CTT Jellybean.
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Old 30th January 2014, 09:17 AM
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Letter posted in Lincoln on 27th was received here on 29th. A package posted by the same person in the same post office in Lincoln took four weeks and two others are still outstanding.

I'm convinced that the problem is here but whether CTT or customs needs to be established.

Love your idea of us all complaining to CTT Jellybean.
I just think that if they only receive one or two complaints, they'll brush them off. But if they receive several complaints they'll have to deal with it - even if that means them trying to resolve whatever problems might be going on at Customs.

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Old 30th January 2014, 12:12 PM
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Personally I think it's UK end or how post actually arrives in Portugal, certainly have no problem with our post office/man like you
GLS are awful because although they might have new vans well we do locally they still have a minute infrastructure and without will remain same unless your close to a distribution point, I still make certain as much as i can that nothing from UK PO goes via GLS

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Old 30th January 2014, 12:21 PM
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Well I've sent my complaint off to [email protected] and they do always get back to you when you complain, so let's see what they say. I've yet to ask my French neighbours if they are having any problems with their post, but I will, as soon as it stops lashing down with rain.....:-/

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Old 30th January 2014, 03:11 PM
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OK, well my French neighbours haven't noticed a decline in postal service between France and the UK (in either direction). They say they don't receive many packages normally, but packages sent during the Christmas period were received both in PT and in France in less than a week. They are going to ask in French expat forums if anyone has the same complaints that we have. Will report back if so.

Someone on FB suggested there might be a dispute between CTT and the Royal Mail over giving GLS the registered post contract - and deliberately holding up UK mail might be CTT's way of protesting. Who knows...?

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Old 30th January 2014, 03:17 PM
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In view of what you say about the French I think that your theory is very feasible Jellybean.

It is getting better though. A package sent by Amazon via Royal Mail/CTT on 20 January has just arrived so we're down from four weeks to 10 days.
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Old 30th January 2014, 03:52 PM
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In view of what you say about the French I think that your theory is very feasible Jellybean.

It is getting better though. A package sent by Amazon via Royal Mail/CTT on 20 January has just arrived so we're down from four weeks to 10 days.
Maybe...10 days is still worse than usual though. I'll only be happy when it's back to 3-4 days

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Old 30th January 2014, 07:56 PM
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WE get some similar problems in Spain and I've heard that there are some industrial action sin UK that are causing problems. WE are not allowed to order from M&S UK any more and have to order through M&S EU which is, effectively, Ireland and that gets here within one or two days, likewise most Amazon stuff from Amazon UK. The funny things is, if we order through Amazon Spain and the item has to come from Scotland (same as Amazon UK) it gets here quicker.

Our biggest problem/delay is stuff from the US. Via USPS items will take four to six weeks if they are sent from a business but personal shipments are here within days.

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Old 31st January 2014, 09:50 AM
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Very interesting Baldilocks especially about the Amazon Spain via Scotland deliveries. Bizarre to say the least.

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Old 31st January 2014, 12:26 PM
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Talking of outside Portugal and hopefully it will remain outside Portugal!

Argentina Declares War on Amazon, Ebay - The American Interest

I'm not sure I could complain about our post as we live so far out - and the postman is so very, very nice to us, including leaving parcels out of the rain and inside a room that can be accessed if we're not in to collect.

I could however and indeed have had more than a few words with Portuguese Customs about what they will and won't allow in and the reasons why they don't without fiscal number documents etc.

We had a replacement part sent from Taiwan with all the details on an EMS that CTT Expresso continue to ask for but which was infront of them on the package.

Also wanting a physical copy of the Fiscal number which they already had and to cut a long story short it meant the item was sent back to Taiwain.

Delivery was re-arranged with additional postage costs to us of around 100 Euros, for the item to be sent to the UK and it cleared UK customs in 1 working day, duty paid in 4 working days and received by us within 2 weeks of being delivered to the UK.

Portuguese Customs took 4 months to return the item to Taiwan!

A complaint is now in the hands of the new Board at CTT Expresso as they have recently gone private although no response so far but they failed in all of their duty of care recently stated:

CTT Expresso - Mission, Vision and Values

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