When Buying A Honda - Page 2

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When Buying A Honda - Page 2


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  #11 (permalink)  
Old 5th November 2014, 09:56 AM
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been texting for 2 days about inspection,,no replies.

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  #12 (permalink)  
Old 5th November 2014, 11:37 AM
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How much longer till you dump it at their front door and tell them you want a full refund? LOL

Sorry to make light of the situation, sure it's frustrating as heck. Saw Harry the Horse posted your msg in the Nov newsletter.
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Old 6th November 2014, 08:49 AM
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got the service done today,,they didnt even return my text.,,but they did the service. total filipinos for sure.

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Old 2nd December 2014, 10:22 PM
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Here is a tip.
If you want a big company to react on even a simple complain email DTI with details and specifics of the problem.
The Department of Trade and Industry handles all consumer related complaints.
And DTI is very responsive even on email complaints.

I have complained about SM and RCBC Bankard.
Both have been positive in results.
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Old 3rd December 2014, 05:55 AM
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Just read through this...interestingly I have had the same experience with Honda here, lackadaisical response in almost everything. I bought my CRF from them only because a CRF is one of the only good dirt bikes available where I live.
However, I also have two Yamaha's and their service is great...impeccable work.
Now the strange thing is that I have been told that they are owned by the same guy, who also owns almost all the dealerships in the Philippines.
So if the same guy owns both Yamaha and Honda, why is Honda so bad and Yamaha so good?

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Old 4th December 2014, 11:45 AM
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Quote:
Originally Posted by colemanlee View Post
Now the strange thing is that I have been told that they are owned by the same guy, who also owns almost all the dealerships in the Philippines.
So if the same guy owns both Yamaha and Honda, why is Honda so bad and Yamaha so good?
My guess would be that while both may be owned by the same guy, each shop has different managers, where the manager of the Yamaha shop runs a tight ship and the manager of the Honda shop... not so much.

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Old 4th December 2014, 05:37 PM
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Ya never know, maybe the complaints never make it to the top guy so he thinks all is well....why telling DTI might get better results.

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Old 5th December 2014, 12:51 AM
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Quote:
Originally Posted by cvgtpc1 View Post
Ya never know, maybe the complaints never make it to the top guy so he thinks all is well....why telling DTI might get better results.
I am sure the dealership was a marriage of convenience as foreign companies need local partner holding majority shares

Any large business belongs to family A or B or C - one of the dozen or so families controlling everything here ... and they have no time for your complaints, ..says me .. unless you bought a doZen cars or more and know the owners ...

That PH for you

DTI? Mmm .. they rarely will go against the families!! They only go after small fries!

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Old 6th December 2014, 03:47 AM
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SM is the largest supermarket and department store.
Bankard is backed by the 4th largest bank.

Definitely not small fries.

All responded very positively on just a well detailed email complain which I coursed via DTI.
Even the Central Bank was involved in handling the dispute with MasterCard Bankard.

If someone has a valid complain and post it here it will definitely be not resolved.
Just me.

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