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-   -   Pldt Fibre and Landline fiasco (https://www.expatforum.com/expats/philippines-expat-forum/1472842-pldt-fibre-landline-fiasco.html)

expatuk2016 24th January 2019 10:13 AM

Pldt Fibre and Landline fiasco
 
Hi guys and gals, we have finally got our fibre installed after applying 6 months ago !
Speednow upto 50mbps , speed varies and we have to reboot the router 2-3 times a day !
Dare we complain to PLDT ? I think not ! The thing is we have hadt heir DSL and landline since we arrived here in 2011, we upgraded to fibre and our phone would not let us dial mobiles !
Apparently we have not registered for NDD ! So we dial 171 was told to go to our local PLDT office
Which is now only open Monday,Tuesday and Wednesday !
We goes to the office and we also asked the woman behind the desk to activate NDD and to add us to the fam unlimited plan ( 5 nos unlimited calling etc for 99 pesos )she had no idea what we were on about and had to google it !
Simples ? Oh no ! They needed a letter from the bank and statements and a government id !
Bearing in mind they added fibre at no outlay and it was dearer than DSL!
Goes back this morning again another woman had to google it !
And after all was done its going to take a week before we can use the phone subject to the wifes financial status !

M.C.A. 24th January 2019 10:27 AM

You have to apply for the International line with any landline hook up and this applies to all providers to bring in bank and billing statements, I also figured this out the hard way a month after getting my DSL Landline package. You can also buy a PLDT SIM card 500 pesos each from the PLDT office and this is used to and from your landline it's really nice no more loading that cell phone.

I might try and see if Fiber is open in our area I think it is because about a year ago PLDT installed an additional cable in our area.

Wonder whats wrong with your modem unit or hook up though? When I had my DSL package installed they made a mistake and put a nail between the wire outside the home so it grounded my connection and what happened was all my PLDT electrical equipment was damaged after a couple months I had to get all new equipment but it was still under warranty.

Zep 24th January 2019 10:45 PM

Hope you have better luck them me. I got PLDT Fibr to my house about 5 months ago. Worked pretty good compared to the Globe LTE Broadband I had the previous 2 years.

But then one day it stopped. We call them and they say they will send out a repairman in 48-72hrs. A week later still nothing.

We also find out our 3 neighbors who also have PLDT no longer have service either.

Turns out a truck caught the 3 Fiber lines running to the town and ripped them down.

Here I am 3 months later and it seems like they have no intention of fixing the lines. I think they have to run 3 new lines from the main town to our little sitio which is maybe 400 meters of line each.

I am surprised they can't splice a fiber optic cable and need to run new lines. I guess I was also surprised that they have one line for each house and can't just run one line and then split it at the houses.

Anyway we went back to Globe last month. Gave up on ever having fibr:rant:

M.C.A. 24th January 2019 11:53 PM

Quote:

Originally Posted by Zep (Post 14782440)
I am surprised they can't splice a fiber optic cable and need to run new lines. I guess I was also surprised that they have one line for each house and can't just run one line and then split it at the houses.

Anyway we went back to Globe last month. Gave up on ever having fibr:rant:

Do they offer DSL in your municipality? If a DSL wire is cut it can be spliced together, during a typhoon 4 years ago our roof came off and took out our DSL wire and we connected the wires and I had internet I brought this to the attention of the repairmen and they said its good.

Those large trucks always take out wires in our region and it doesn't help that some of the concrete or wooden electrical posts hang down much lower this is slowly getting fixed the wooden posts changed to higher concrete ones.

greenstreak1946 25th January 2019 12:12 AM

hey zep,

My understanding fiber optic lines are like carbon lines. they can't be spliced. Must be a solid line from connection to connection. I am surprised that Philippines is so far behind time in electronic advancement. Our normal speed here in the states is 100 mbps now. When I was there I just had DSL installed. It worked for the most part. When I get back there in a couple of months I will install DSL again.

GOOD LUCK!

art

Rebaqshratz 25th January 2019 12:26 AM

Just like about everything in the PH. We had problems getting PLDT and then getting make it work consistently. Our complaints and requests fell upon deaf ears until (and unless) my wife went to het girl friend from church whose husband was up un rank with PLDT. He carried the ball for us and things have been great ever since. Occasional rare "modem out" but seems to cure itself and is simply a matter of patience when required. Sorry that this "solution" is not right but it is a back door way of getting the problem addressed.

canounggoy 25th January 2019 12:57 AM

It's about connections and contacts here to get something done or even get the correct information on what can be done.
Working in government, someone being from your town or province and being friendly or Rich seems to help.
Lucky for me my girlfriend has a mid-level government job and a sweet voice.

Too much trouble to move a utility poles when they widden the street, so just leave them and drive around. I bet they are Hit a lot hahahaha.

M.C.A. 25th January 2019 01:49 AM

My positive experience with getting the internet fixed is not to use their call centers any more but go directly to their office.

Asian Spirit 25th January 2019 01:57 AM

Quote:

Originally Posted by M.C.A. (Post 14782528)
My positive experience with getting the internet fixed is not to use their call centers any more but go directly to their office.

Same here. Internet call centers and the employees are useless. We use ComClark internet where we live and also go straight to their office and any issue is resolved within the same day.

hogrider 25th January 2019 04:02 AM

Quote:

Originally Posted by greenstreak1946 (Post 14782468)
hey zep,

My understanding fiber optic lines are like carbon lines. they can't be spliced. Must be a solid line from connection to connection. I am surprised that Philippines is so far behind time in electronic advancement. Our normal speed here in the states is 100 mbps now. When I was there I just had DSL installed. It worked for the most part. When I get back there in a couple of months I will install DSL again.

GOOD LUCK!

art

Fibre optic cable can be spliced, but it requires a special piece of equipment and a certain level of knowledge and experience. Up to 250Mbps is available from PLDT.


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