Pldt Fibre and Landline fiasco - Page 2

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Pldt Fibre and Landline fiasco - Page 2


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  #11 (permalink)  
Old 25th January 2019, 05:07 AM
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Originally Posted by M.C.A. View Post
My positive experience with getting the internet fixed is not to use their call centers any more but go directly to their office.
We first went to the office , but the poor woman at the desk had no idea about what we were asking her for ! She went to the back office came back to her desk and googled the pldt site and the avail offers etc for fibre then she told us we had to apply to have our landline activated !
Which meant a letter from the bank and ids etc off to the bank we went got what she wanted
I also phoned 171 and spoke to a nice young lady who knew exactly what we was on about! she asked me to email the wifes id with a letter explaining what we wanted which i did.and we also went back thursday morning with the bank details and 2 ids but its still going to take a week providing the wifes financial status is ok !
And all this for an exrtra 99 pesos a month to get free calls
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  #12 (permalink)  
Old 25th January 2019, 05:50 AM
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Little hard to believe that this Fibre Optic Cable has been here since 1997 that's when I first noticed the cost my calls to the Philippines had dropped considerably.

Here's a link to where this cable is throughout the Philippines. https://www.submarinecablemap.com/#/...c-network-dfon
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I am not a regulated immigration adviser. I am offering an opinion and not advice. Check here for professional help with the Philippine Bureau of Immigration PBI https://www.facebook.com/officialbureauofimmigration or Philippine Retirement Authority PRA for an SRRV Visa https://pra.gov.ph/contact/ Always stay alert and don't let your guard down.

Last edited by M.C.A.; 25th January 2019 at 10:30 PM.
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  #13 (permalink)  
Old 25th January 2019, 10:57 AM
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We just went back to PLDT and it's been pretty solid, like before, 10 Mbs with the occasional outage. But for the past year we were on Globe because we weren't sure we were going to stay in this condo unit, and it was an absolute nightmare. Every single month, about 5 days before the payment was due it would cut off with a message about payment. Of course I always pay on time, lol. So we go to the local office and there was always a story about a prior payment being short.. EVERY SINGLE MONTH! Sometimes they would fix it sometimes they would demand a few hundred extra pesos that my gf would pay just to get it turned back on. Finally we had enough and told them to go f___ themselves. Went back to PLDT and so happy in comparison.

Personally, I think the Globe CSR's are taking money out of the till and creating short customer payments or something. How else could it happen? And of course always a bad attitude. I never saw such a lack of customer service from a corporation before. Ever. Anywhere.
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Old 25th January 2019, 04:22 PM
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Personally, I think the Globe CSR's are taking money out of the till and creating short customer payments or something.
That's why you should always get a receipt

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Old 25th January 2019, 06:42 PM
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That's why you should always get a receipt
One good thing in using ComClark internet is that we pay online through our bank. Provides two instant recipes. One to my bank and the other to my email address. Both accessible to me at home and they are saved. Needed it only one time but glad we kept it.
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  #16 (permalink)  
Old 26th January 2019, 12:22 AM
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That's why you should always get a receipt
Oh, we had them, at least after the first couple of BS cutoffs.. but they are really sneaky. They tell you it was short a few months prior, probably in the hopes that we would not have the receipt to prove it, as if they would actually continue the service if the payment were short, lol. they just know it's a hassle to go back and dig it out. I'm certain there is some sort of scam going on with this here locally, it was just too consistent.


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Old 26th January 2019, 12:52 AM
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I keep all my receipts too but I also pay more than is required I use PLDT and have a positive balance and so I won't have to deal with being cut off. I got a phone call one time that I was short and had to pay 900 pesos before noon time so after that, I began paying a little in advance the bills seem always late and behind what the actual current costs are, I have a landline and the non-loadable SIM card so my bill varies month to month.

Another thing I noticed was even if I go to the main office their computer billing requirement doesn't seem current and they almost try to talk me out of paying extra so I began using a local bill payment service Cebuana Hullier they are located everywhere, the cost is only 5 pesos extra I pay both my electrical and internet bill with them and they sort of laugh noting I have a positive balance but it works who wants the late fee or disconnections, not me I've been there done that already.
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Old 28th January 2019, 11:06 PM
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Same here. Internet call centers and the employees are useless. ....
That is true and very strange.

The Philippines has a lot of call centers serving foriegn companies and usually the service from them is pretty good.

Too bad they cannot have the same standard of service for their local call centers.
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Old 29th January 2019, 03:07 AM
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Have had PLDT service with Internet for somewhat over 3 years now. Have moved from one rental to another and then into the house we had built. Kept the same service although it seems to be somewhat of a problem to them that I would try to keep the same service & phone number. Tried the so-called Customer Service number 171 with disgusting results. Have learned that the only way is to physically go to their office in order to get anything accomplished. I always pay my bill at the SM customer service desk and in that way I receive a receipt from them. I usually receive an email later in the day from PLDT thanking me for making the payment in a timely manner. This also ensures there is a electronic and paper trail.

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Old 29th January 2019, 12:36 PM
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We have PLDT Fibr in our house in Quezon City and it's worked well for us most of the time.
We did have an outage a few months back that took them 4-5 days to fix, but they did eventually fix it.
I always pay our bill online via BDO Online Bill Pay to avoid having to deal with cashiers and such.
After enrolling your PLDT account number, you can send the money from BDO Online and it shows up as being paid on the PLDT website a few days later.
We also use BDO OnLine Bill Pay to pay our electric, water and cable TV bill. Very convenient!
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Last edited by HondaGuy; 29th January 2019 at 12:37 PM. Reason: Fix line breaks
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