"Thank you for holding"
Here's another video by the same duo about navigating phone menus when calling customer service lines. It reminded me of a recent experience trying to pay my husband's cellphone bill. First we went to the bank to pay the bill. I had both the phone number and account number from the emailed bill (and the electronic version of the actual bill on the phone). The bank said none of these would suffice. I needed a "bank reference number". No bank reference number to be found on the e-mailed bill. My husband went to the car to get the original contract. Nothing on there either. I phoned Movistar - but there was no cell signal at the bank so I had to walk a couple of blocks away to finally get a signal. I called and made my way through various menu options only to get cut off. I did it again, and after navigating various options "Press 1 for..., Press 2 for ..." etc. I was finally given the option to speak to a live person. I was on hold for a bit, but when I finally spoke to the customer service rep, she was very helpful. Ironically she said the bank we were paying at shouldn't require a bank reference number, but she sent me one anyway. It sufficed, and we paid the bill. It had only taken an hour and a bit, all told... (We paid our property tax the same day, and that only took about 5 minutes.)
The video is in Spanish but I think the frustration is universal. Here's a summarized translation:
The beginning is full of the usual platitudes of how important the client is, thank you for your patience, your call is very important, etc. etc.
Then it moves to the 15 menu options:
Press 1 to repeat the welcome, press 2 if you've wasted the whole day on the phone, press 3 if the previous options aren't clear, press 4 if you wish to hear further options.
Press 5 if you called for a request, complaint or resource, press 6 if you want to participate in a contest.
Press 8 for background music, press 9 if you want to know what happened to option 7.
Press 10 for Spanish, for English press 11, if you speak a different language you'd best hang up or press 12.
Press 13 or 14 if you are feeling bewildered, press 15 to go back to the beginning.
Near the end in writing they thank the various companies/agencies for teaching us to value our time and cultivate the gift of patience. At the very end he hears a recorded message saying the customer service line is open "Monday to Friday from 5 to 5:30. We're sorry. Goodbye."