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-   -   Closing Etisalat Account - Any Recent Experiences? (https://www.expatforum.com/expats/dubai-expat-forum-expats-living-dubai/817106-closing-etisalat-account-any-recent-experiences.html)

Gavtek 26th July 2015 07:32 AM

Closing Etisalat Account - Any Recent Experiences?
 
I was just looking online to remind myself of the procedure to close my Etisalat eLife account as I'll be moving out of my current apartment in 2 weeks.

Naturally, I could find no list of instructions on the Etisalat website other than a vague mention that I may need to give 30 days notice.

Doing some more digging around on this, I found a couple of blog posts that detail an extremely convoluted process that involves 3 treks to the Etisalat main branch and a lot of headaches.

For example:

One Desert Mama: How to Obtain an Etisalat Clearance
Finding Abu Dhabi: Quitting the UAE: a 12-step program, part 1

I had Etisalat eVision/Shamil broadband a few years ago and don't remember any of this nonsense, I took the equipment to the office next to the Dusit Hotel on SZR and it was all cancelled fairly easily.

Does anyone on here have any recent experience of this? This is one item of stress I can really do without.

Stevesolar 26th July 2015 08:37 AM

Hi,
Yes - had this a few years ago - you can subscribe by phone but you can't cancel by phone!!
You need to go to one of the main branches - like Deira city centre to close the account.
Cheers
Steve

rsinner 26th July 2015 09:28 AM

Quote:

Originally Posted by Gavtek (Post 7763386)
I had Etisalat eVision/Shamil broadband a few years ago and don't remember any of this nonsense, I took the equipment to the office next to the Dusit Hotel on SZR and it was all cancelled fairly easily.

That's exactly how I remember as well. However, for refunds (Etisalat charges a month in advance) you need to go to their main office in Deira - twice. Its a pain and I didn't follow up.
I guess if the landlord insists on an NOC from Etisalat then it may become challenging.

cronus 26th July 2015 10:12 AM

Quote:

Originally Posted by Gavtek (Post 7763386)
I was just looking online to remind myself of the procedure to close my Etisalat eLife account as I'll be moving out of my current apartment in 2 weeks.

Naturally, I could find no list of instructions on the Etisalat website other than a vague mention that I may need to give 30 days notice.

Doing some more digging around on this, I found a couple of blog posts that detail an extremely convoluted process that involves 3 treks to the Etisalat main branch and a lot of headaches.

For example:

One Desert Mama: How to Obtain an Etisalat Clearance
Finding Abu Dhabi: Quitting the UAE: a 12-step program, part 1

I had Etisalat eVision/Shamil broadband a few years ago and don't remember any of this nonsense, I took the equipment to the office next to the Dusit Hotel on SZR and it was all cancelled fairly easily.

Does anyone on here have any recent experience of this? This is one item of stress I can really do without.

Under current contracts I think the equipment belongs to you based on the fact you purchased it with your contract so you don't have to return it. If you are at the tail end of your contract you pay a lesser termination fee. However if its something you got just a few months ago, there's a hefty cancellation fee involved. 30 days notice is standard, however the closer you are to the end of your contract, you might only have to pay one month's fee as a penalty for not giving 30 day's notice.

BedouGirl 26th July 2015 12:26 PM

As long as you've had the current package for twelve months, there's no penalty and you don't have to return the equipment. I believe the notice period is one month. Call 101 to be sure of all this.

Gavtek 26th July 2015 05:08 PM

I wouldn't call 101 to ask if the sky was blue.

I'm just going to take all their stuff to the business centre the day before I move out and hope for the best.

BedouGirl 26th July 2015 05:11 PM

Quote:

Originally Posted by Gavtek (Post 7767450)
I wouldn't call 101 to ask if the sky was blue. I'm just going to take all their stuff to the business centre the day before I move out and hope for the best.

I've had mixed experiences of 101 but, for something like this, they should be okay.

WTHSMH 19th September 2015 03:09 PM

Gavtek ...Just curious how closing the Etisalat account went...and cost...

ramuj 9th June 2016 02:30 PM

cancelling my etisalat account is such pain in the ass. I am in Dubai now, and my account was activated in Abu Dhabi. I am not using the service for more than 2 years but never had an issue with the bill as the people who are using the service are always on time when paying the bill. I just moved to Dubai recently and now I feel to have this account cancelled. I went to business center and requested a cancellation of my account but they want me to pay the whole month bill today is the 10th day of the month. I understand this procedure but I am not comfortable paying the bill as I am not using it. I asked them If I can authorize someone from Abu Dhabi to do cancel my account and they said yes I just need to provide them an authorization letter and my original passoport or original emirates ID??????Are they serious????? original passport and Emirates ID. I do not know that person personally so why in the world I will give him passport????? This company is making the process complicated to get more money from the people. Why can't accept a photocopy of those ID's and call me if they have any doubt. I can give them all the information on the account. I find this very stupid...

Racing_Goats 9th June 2016 07:56 PM

Quote:

Originally Posted by ramuj (Post 10380058)
cancelling my etisalat account is such pain in the ass. I am in Dubai now, and my account was activated in Abu Dhabi. I am not using the service for more than 2 years but never had an issue with the bill as the people who are using the service are always on time when paying the bill. I just moved to Dubai recently and now I feel to have this account cancelled. I went to business center and requested a cancellation of my account but they want me to pay the whole month bill today is the 10th day of the month. I understand this procedure but I am not comfortable paying the bill as I am not using it. I asked them If I can authorize someone from Abu Dhabi to do cancel my account and they said yes I just need to provide them an authorization letter and my original passoport or original emirates ID??????Are they serious????? original passport and Emirates ID. I do not know that person personally so why in the world I will give him passport????? This company is making the process complicated to get more money from the people. Why can't accept a photocopy of those ID's and call me if they have any doubt. I can give them all the information on the account. I find this very stupid...

A month notice is standard plus I doubt they want to keep your original passport and EID, just take both along with your letter, in their required format, permitting someone else to deal with your account and it should be sorted.


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