Closing Etisalat Account - Any Recent Experiences? - Page 4

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Closing Etisalat Account - Any Recent Experiences? - Page 4


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  #31 (permalink)  
Old 10th April 2017, 12:38 PM
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Quote:
Originally Posted by Malbec View Post
Good but to make it perfect, cancellation charge should be pro-rated. If I want to cancel I have to pay AED 100 exit fee regardless if the contract is finished or not, so why do I have to pay full month charge is beyond me.
I only paid for the actiuals pro rated when I cancelled in 2016

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  #32 (permalink)  
Old 2nd May 2017, 01:25 PM
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So despite having completed my account cancellation on 10th April and receiving a confirmation from Etisalat that this was done, I get a bill today for AED 308.73.

The call center is utterly useless and are telling me that the service is cancelled but I still need to pay a bill every month, presumably indefinitely. I'm okay to pay the AED 308.73 as a once off, but not if they will keep billing me every month for a service that has already been disconnected.

Any ideas?

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  #33 (permalink)  
Old 2nd May 2017, 01:34 PM
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Oh, and to make it better they won't accept payment of the AED 308.73 that they have billed me because the account status in their system is showing as "TERMINATED - FINAL BILL ISSUED". So they insist that I owe them the money, but they won't accept it.

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  #34 (permalink)  
Old 2nd May 2017, 03:32 PM
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Are you in UAE or outside?
With Etisalat, I did get a bill after termination but it was -0.95 AED. So they did calculate the right termination amount and it was not an issue.
With Du, they never sent me a bill later, but a collection agency emailed me about outstanding amounts. Just went to a service center and paid (could not do it online).

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  #35 (permalink)  
Old 2nd May 2017, 04:49 PM
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I'm outside the UAE and I already have a "Final Bill" from Etisalat confirming a small negative balance dated 10APR17. Until this morning when I received first an SMS saying I owed AED 13.73 then another saying I owed AED 308.73 and then multiple emails saying the same thing.

Anyway, after multiple calls they seem to have settled that I owe only AED 13.73 and I have gotten someone to pay that for me so the account is showing fully paid up online. Lets see what happens next month though.

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