Children's IHS payment issue [resolved]

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Children's IHS payment issue [resolved]


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Old 26th July 2017, 12:01 PM
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Default Children's IHS payment issue [resolved]

This is probably only applicable for a small number of people on the boards, but I knew it would be helpful to others who had gone through the same issue.

When we applied in April, the website did not allow us to pay my son's IHS. We sent in the applications anyway, and phoned up the helpline. They told us to wait for an email from Sheffield requesting it.
We contacted the helpline a month later and were given the same information.

Today, on our 54th business day (!) we finally received the email and were able to pay.

The email states:
Quote:
Unfortunately there is a bug with the IHS Portal where children appear to be exempt from the IHS payment. This is not correct. We are working to resolve this issue.
The application has been amended for the IHS payment request. The Visa type will appear as ‘Settlement - Parent, Grandparent or Other Dependant Relative’, this is the only way we can continue the process until the bug is fixed.

Please note that if the full payment is not made by 2nd August 2017 then your application will be refused. If this is the only reason for refusing your application, you will have to make a new visa application and your visa fees will not be refunded.

To prevent any further delays with processing your application, once you have made this payment please send an e-mail to [email protected] containing your name, GWF reference, IHS reference and the amount that you have paid for IHS.
I'm feeling a huge relief!

(note: crossposted)

__________________
-Non-priority spousal visa & son's settlement visa-
Date of online application: 26 April (27 April GMT) 2017
Date of biometrics: 4 May 2017
Package arrived in Sheffield: 10 May 2017
Date of "received by Sheffield" email: 11 May 2017
Decision tracker updated to completed: 31 July 2017
Decision email: 2 August 2017
Visas received: 3 August 2017
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Old 2nd August 2017, 01:59 PM
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How long have you waited for the Child visa after the payment of IHS?

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