Check and advice the legibility of "Customer Service Manager"

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Check and advice the legibility of "Customer Service Manager"


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Old 17th May 2019, 12:56 PM
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Default Check and advice the legibility of "Customer Service Manager"

Hi Team,

Please check below points and provide the acceptance eligibility for "Customer Service Manager" job code 149212 for Australia

Responsibilities
· Branch Merchandising
· Supervise & Monitor Personal Banker desks and contract sales staff
· Authorize Personal Banker transactions
· Branch administration
· Lobby Management
· Resolution of customer queries/complaints
· Customer service to ensure walk in customers issues
· Generate business, cross-sell and monitor cross sales of Personal Bankers
· Enhancing the value of existing accounts
· Retention of existing portfolio
· Corporate salaries processing
· Cost Management and staff productivity
· Responsible for Cash and Customer transactions at the Teller counters
· Supervising all Non-Cash transactions like DD/MC, fund transfer, etc
· Penetration of Saving Accounts on non-liability customers
· Ensure quality customer service is delivered.
· Generate leads for Third Party Products to the customers
· Ensure that all tellers are adequately trained on the Products of the bank.
· Monitor Staff productivity and give guidance on improving the same in conjunction
with the Branch Manager
· Monitoring of dummy accounts, suspense accounts, deferred accounts, accounts
payable/ receivable
· Reconciliation and maintenance of suspense accounts register as per the required
format
· Branch Operations and Audit Compliance

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