Back in the land of the living - temporarily at least!!
On the 13th of July a digger cut through our, and several neighbours telephone lines. Yesterday, 3 weeks to the day, we managed to get a provisional line after hours of futile telephone conversations, 5 visits from technicians, 2 letters of complaint and a burofax (a kind of notarized letter). Of course this could all end at any time because it's provisional and Telefónica are still supposed to dig everything up and re-lay the line...
Anyway, yesterday I was talking to a friend who is having hige problems with Vodaphone and she told me about this
Oficina de Atención al Usuario de Telecomunicaciones - Oficina de Atención al Usuario de Telecomunicaciones
Hard as it may be to believe, this is a page set up by the Ministerio de Industria, Turismo y Comercio
to guide consumers through the complaint procedure to a telephone company, such is the number of complaints.
Why don't they just pass a few laws and then see that they are adhered to???