Originally Posted by andyviola
By the way the what time of day to phone really made me chuckle.
We have something similar if we want to talk to someone at the town hall (there is no appointments system).
Go between 8.30 and 10 and there are queues of people who don't start work till 10.
Go between 10 and 10.45 and the staff are having their compulsory morning break.
Go between 10.45 and 11.30 and there are queues of people nipping out on their own morning breaks.
So there's not much point in going before midday - then they knock off at 2.