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Old 12th March 2019, 10:42 PM
bigpearl bigpearl is offline
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Users Flag! Originally from australia. Users Flag! Expat in philippines.
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Great topic. I also have experiences the store practices mentioned above, I remember the kettle and toaster I purchased many years ago in an SM department store which were ceremoniously removed from the boxes and I was shown that they worked,,,,,,,,, including waiting for the water to boil in the kettle in an aisle in the middle of the store, I asked why and as above was told "We showed you it works Sir and no warranty" OK, fine. We have purchased major items that came with a 12 month warranty, a TV we purchased played up after 6 months, contacted the store and within a day or 2 a technician arrived on our doorstep and spent an hour pulling it apart and repair,,,,,,,, no charge and an apology.

I did find these links which are an interesting read. The first is basic but outlines the law. The second is the act.

https://tinyurl.com/y2he8h8f

https://www.wipo.int/edocs/lexdocs/l...ph/ph060en.pdf

Cheers, Steve.
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