Have had PLDT service with Internet for somewhat over 3 years now. Have moved from one rental to another and then into the house we had built. Kept the same service although it seems to be somewhat of a problem to them that I would try to keep the same service & phone number. Tried the so-called Customer Service number 171 with disgusting results. Have learned that the only way is to physically go to their office in order to get anything accomplished. I always pay my bill at the SM customer service desk and in that way I receive a receipt from them. I usually receive an email later in the day from PLDT thanking me for making the payment in a timely manner. This also ensures there is a electronic and paper trail.