Pldt Fibre and Landline fiasco - View Single Post
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Old 25th January 2019, 05:07 AM
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Originally Posted by M.C.A. View Post
My positive experience with getting the internet fixed is not to use their call centers any more but go directly to their office.
We first went to the office , but the poor woman at the desk had no idea about what we were asking her for ! She went to the back office came back to her desk and googled the pldt site and the avail offers etc for fibre then she told us we had to apply to have our landline activated !
Which meant a letter from the bank and ids etc off to the bank we went got what she wanted
I also phoned 171 and spoke to a nice young lady who knew exactly what we was on about! she asked me to email the wifes id with a letter explaining what we wanted which i did.and we also went back thursday morning with the bank details and 2 ids but its still going to take a week providing the wifes financial status is ok !
And all this for an exrtra 99 pesos a month to get free calls
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