Pldt Fibre and Landline fiasco - View Single Post
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Old 24th January 2019, 09:13 AM
expatuk2016 expatuk2016 is offline
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Users Flag! Originally from uk. Users Flag! Expat in philippines.
Default Pldt Fibre and Landline fiasco

Hi guys and gals, we have finally got our fibre installed after applying 6 months ago !
Speednow upto 50mbps , speed varies and we have to reboot the router 2-3 times a day !
Dare we complain to PLDT ? I think not ! The thing is we have hadt heir DSL and landline since we arrived here in 2011, we upgraded to fibre and our phone would not let us dial mobiles !
Apparently we have not registered for NDD ! So we dial 171 was told to go to our local PLDT office
Which is now only open Monday,Tuesday and Wednesday !
We goes to the office and we also asked the woman behind the desk to activate NDD and to add us to the fam unlimited plan ( 5 nos unlimited calling etc for 99 pesos )she had no idea what we were on about and had to google it !
Simples ? Oh no ! They needed a letter from the bank and statements and a government id !
Bearing in mind they added fibre at no outlay and it was dearer than DSL!
Goes back this morning again another woman had to google it !
And after all was done its going to take a week before we can use the phone subject to the wifes financial status !
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